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How to view a list of all Organizations, with the Organization fields as the columns?

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已于 2015年3月02日 发布

I would like to see a list of all Organizations, with all the Organization fields as columns.

I thought I might be able to create a view to do this but it doesn't seem to be available.

The closest I could find is under Manage > People, browse by Organization. But this just lists the associated tags, rather than easy to sort and compare columns for the Organization Fields.

 


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Hi Thomas Loesch - thank you and a very happy new year to you too! :)

Thanks for checking in, I've updated the official comment to reflect the new release date, we expect to release the first upgraded version of the Organizations page by Feb 2022. 

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Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

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Thank you for getting back to me April Buck and Alicia Solis! I will reach out to you via email shortly.

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Pratishtha Nahata I am interested in helping with the ORG listing feature that Zendesk is working on. Please let me know how I can contribute. 

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Pratishtha Nahata I would be interested in contributing by suggestion or testing the ORG listing that ZD is now trying to create. Please reach out to me with more information on how I can help.

 
Thanks
A~

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There are a lot of different requests contained in this thread, including desires to view a list of organizations directly within Support, to be able to report on organizations within Insights, comments related to organizations and Salesforce... 

To start, you can get a list of your organizations via the API: https://developer.zendesk.com/rest_api/docs/support/organizations#list-organizations

There is also the ability to do some reporting on organizations in the newer Explore reporting tool, some of which is explained in this conversation: 

https://support.zendesk.com/hc/en-us/community/posts/360035861233-Reporting-on-organisation-data

If neither of those covers your organization related needs and what you are looking for is different from what was suggested in the first post in this thread, I encourage you to create a new feedback post for what you specifically are looking for. This will make it easier for the product managers to follow and for other users to up-vote. 

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Well nothing has happened apparently in 5 years, is there a way now to see a list of all organizations in Zendesk Support? 

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I need to be able to create reporting by organization to help support our customer success department so they can know what support an organization ranks against others and support needs go towards a customer success. This is a very important need to have access to all the attributes of an organization specifically any that are customized in Zendesk. 

Please let us know when this will be added to your road map as it seems like this has been requested for a long time now.

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I also would like to report on ORG in ZenDesk, as well as attach documents at the ORG level.

Here is my use case:
I created the following Insights report/listing in ZD for ORG & would like to replicate it in Explore now. The fields selected exist only on the ORG record.

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