Add 'Remove cc' trigger/automation action

Is this already solved? There have to be an solution for this by working with some partners which need to add as CC sometimes. They doesnt need to see the public replies. I cant believe this feature isnt in zendesk already. 

@Jake, could you please tell me if there is any progress for this? 

I'd also like to find some way to automate removal of CC's.

We have emails sent from our billing system to our helpdesk so we can internally manage some of the order setup process. The problem is that the CC is the email address of the user who signed up.

We then perform our internal processes and we like to comment to the ticket with some additional info. We have to remember to change the comment to Private before marking the ticket Solved. I'm sure at some point we will miss doing that part and the user will receive our internal notes. Automating the removal of the CC address would fix this for us I think.

Another idea would be to add a trigger like "subject equals" or similar, so we can filter these types of emails based on their relatively unique subject.

We'd absolutely love the option to remove CC's through a trigger. Currently, we trigger emails to our developers whenever the support staff wants to escalate a given ticket. Our developers insist on being able to interact with the support staff *only* via email, and not have to use the web portal. When they reply via email, however, it automatically adds the developers as CC's to the tickets. (Note that if they *did* reply via the web portal, there would be no CC added.)

So, either a way to specify (through the REST API?) that "I am replying privately to this ticket, and I don't want to be added to CC", or a way to specify a trigger internally to remove the automated CC, would be fantastic.

Or how do we stop emailing a CC?  eg.  We have a tag that gets checked and if it is there, when a job is updated, a notification is NOT sent to the recipeint.  The drama is, we cant control if one is sent to the CC!!

It would be great for us if we could build a trigger to remove ALL CCs on given tickets. We have some automated system notifications that create tickets for us, but also copy dozens of other people. It's a tad tedious to go through and remove twenty CCs one by one.

Jake

Thanks for the quick response.  Could it be set up just like a mirror of the 'add cc' action (choose from a list of agents) - or even better just a free text field where you can enter a list of email addresses to remove from the cc list?

Hi Rob, how exactly would the rule know which CC to remove?