Add 'Remove cc' trigger/automation action

Bumping.  We really need to be able to implement a solution to auto remove specific CC's from tickets.  Our use case is that our New Hire process sends in a ticket for the new hire and there is a distro CC'd by the software that we would like to not have to manually remove every time.  Looks like this has been a long outstanding request and there hasn't been an update in many months.

Any update on this? We really need the funcationality of removing Cc'd users. The issue: When a person sends in a ticket through an email and Cc's people for awareness, the original user receives just a ticket update email from Zendesk when we reply to them. The ticket update email mentions nothing about Cc'd users, and goes to all Cc'd individuals. 

When those Cc'd individuals reply to the ticket, they think they are only talking to us, when in fact they are messaging the entire group. You can see where this could create some awkward email situations.

Thank you

+100000000000 :)

+1 for this too.

We have users who cc their own Support team who use Zendesk.  Chaos ensues as the various ticket systems send acknowledgements  

It is understandable that this takes a good bit of testing, but this feature has potential benefits across multiple scenarios. It is also one that seems that there would be greater progress on it since this thread is almost 7 years old. Is there any possibility we will see this in the next few months? 

Hi @rodney -- we have no further update at this time.

Hello @Kirsten and @Nicole, 

Any update to this feature request ?

Thanks

Rodney 

Hi @joy -- the status remains the same as on May 11. The foundational work is still in beta, and there is no specific plan at this time to implement the requested feature.

Hello @Kirsten and @Nicole,

It's been several months since your last update on this feature.  Can you provide a status and eta here?

Thanks!

Joy

+1 for this feature.

Being able to remove cc's on ticket creation (vs update as indicated in the HTTP target workaround) as well as adjust specific cc's would be ideal.

Given that all other notifications are Trigger - driven, it seems intuitive to do the same with these.