Add end-user as CC via Trigger or Automation

@jeremy the app only works on tickets in Support. Haven't really looked into Explore.

@AVI 

Does this app also allow CC in explore?

I want to be able to send a report to different users and it only allows Agents

We need to be able to CC a particular user in our system and send the report to him once a week so he can see how our support is keeping up with his demands.

Could you let me know if this is something that works?

@Avi, you're a star, and we miss you! Thank you for making this great app. :)

@Avi, thanks for the reply! You'll be seasick with so many coffees lol! Thanks for the app, will solve a big problem with some clients!

Thanks again!!!!!

Hi Avi, hope it buys a decent number of really nice coffees. It's going to save me from some horrible kludgy work-arounds and ensuing headaches.

@Bruno, it's a one time cost that goes to buying me a coffee every once in a while :)

@Jeff / @Steve / @Greg thanks for the shoutout, glad the app is working for you.

Hi guys,

I have a doubt about Carbon Copier App: it costs just US$5 or this price is for month?

We need this function and I need know if I pay just once or monthly for purchase the app.

Best regards

After waiting for so many years for this feature, we too went with Avi's Carbon Copier app, as others now have, and it works perfectly.

While it might be great to have this eventually be something that ZD figures out how to do as core functionality - and the pointless discussions here in the threads about "light-agents this and light-agents that" might finally go away - we'll no longer be waiting or terribly interested.

The app has given us the functionality we needed all along, and we're using the heck out of it...just as expected.

If you're still waiting on this functionality from ZD and/or have been playing around with the various JSON solutions...you really should have a look at the Carbon Copier app.

Thanks Greg. That product looks like just what we have been waiting for for a number of years. From my quick test from a dummy user it worked flawlessly and it couldn't be simpler to set up. Result!

Just touching-up on this thread since the last official update was in April this year mentioning the beta, but nothing thereafter.  Since this was critical to our business, we bought the Carbon Copier app from Avi which works great. 

I did want to find out if there was any progress on the actual product feature - the note from product team was in April, but nothing thereafter.  Was the beta abandoned?

I saw another thread mention that age of the request should not mean it prioritizes the request any higher, but it seems based on the high degree of interest and feedback, it should become native functionality.