Add end-user as CC via Trigger or Automation
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已于 2009年10月22日 发布
Desired functionality: a way to automatically add a CC to tickets that match a certain condition.
Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address. This would allow the organization's primary contact stay in the loop about what their employees have requested.
Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.
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518 条评论
sanarte
Hi Andrew, I mean an article regarding how to use the nofity target email. Thanks
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Andrew J
@Aaron/Sergio, what in particular were you wanting an article for? My comment on 27th Septmber has a couple of article links https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/115005300908
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sanarte
+1, please keep us updated, and yes, an article would be very helpful
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Aaron Wasserman
@Kristen - Thanks for the update. Perhaps it would be helpful to add a link to an article about how to use the notify target email?
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Kristen Mirenda
Hi @all -- just wanted to let you know I've updated the official comment at the top of the thread. TL;DR we've taken a big step forward on the foundation to support this.
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Wes Shank
I got an email from a company saying they could do this for me...?
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David
To be revised.
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Michael Ferri
Is there a target date for this? This is critical for our process if we want our customers to utilize Zendesk.
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Jhoan Zabala
Wait for response.
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Nicole Saunders
Hi Yoram -
We don't typically provide release dates, but the latest update from product is available in the official comment at the top of the thread.
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