Zendesk Search should look into attachments

Please add attachment search. 

When you say attachment search, I'm hoping our are talking about being able to parse attached PDFs and return results during search?

We have some documents that we restrict access to via user segments, so would be very useful for users to be able to search the content of all attachments for articles they are entitled.

BTW, parsing PDF, Word content is a fairly basic search feature these days.

Hey, also adding my huge interest to this. 

As others have said, I see also any comon textual based attachment in scope. For us, highest prio would be PDF and then DOC(X), XLS(X), PPT(X), CSV

We need this functionality. 

Hello everyone - I'm Alyssa, the Product Manager for Search. Thank you all for your continued feedback and patience. We have a lot of exciting improvements planned for Search this year, including Attachment Search. We are planning to start this work in Q4 of this year and hope to deliver it in early 2025. I will update this thread when I have more specific release dates and details. 

Any update @Scott?

Where are you with this feature?! We desperately need the ability to search for attachments on old tickets (.pdf, .jpeg, etc.) and delete them. We are well over our storage limits and this is killing us.  

@David Chitul perhaps this app could be interesting to you.

https://www.zendesk.com/marketplace/apps/support/952928/better-attachments/

the feature of advanced search (search will look through email body + attached documents) is extremely needed. In our case we receive our client's requests through email with attached PDF document and when we get a call from the client following days we need to find the original request. Based on the search abilities now - it's super hard to do that... Takes our team a lot of time to find the needed ticket to assist our client.  

Hello, is there any chance that the attachment search capabilities (PDF, Excel, Word, txt, etc.) are included in the 2024 roadmap?

Are you aware of any alternative in the marketplace? 1263213613849, your app is interesting but would be nice if it would also support other file formats.

Thanks!