Notify side conversation if parent is solved

Hi Nadine. This is something we'd like to solve, but it's a bit tricky since a ticket can have multiple side conversations within it. Would you want it to apply to all side conversations within the ticket when the condition is met? I suppose if you only regularly have one side convo per ticket that would be fine, but if you have multiple what do you think? Thanks for the feedback!

Hello,

on our side, although you have many side conversations, it would be helpful to have the parent ticket status updated anyway. 

I feel like if the parent ticket is solved, it should be possible to notify all side conversations. for us that usually means that no side conversation needs attention anymore but if it would be possible to choose the action in form of a trigger that would be best, then each user can decide on their own

We believe this is not just a nice to have but essential, as missing replies from side conversations can actually lead to client complaints or financial lost. Could this please be looked at on product road map as a matter of priority as more of our teams are using side conversations ? We need the a notification somehow to be sent to the agent or Group, like a follow up ticket. thanks

Agreed! This is a problem because we have roles that are group restricted. They can't see the Ticket ID it was started from so they can't go to the parent to see. Nor should they