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Change the Call API timeout for Bot

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Tony Smith

已于 2024年3月25日 发布

I have a bot that calls one of our APIs for a process. However, it seems to timeout too quickly and I need the response so I can't just let it run async. Is there anything I can do to add more time to the call?

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    Destiny

    Zendesk Customer Care

    Hello Tony,
     
    Thank you for getting in touch. 
     
    Unfortunately, at present, there is no available option to increase the timeout for API calls for bots. However, you might find our resource on Sunshine Conversations (https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support) useful for exploring potential solutions with your team. This approach would require a significant level of technical integration and resources, but it could potentially meet your needs. 
     
    We'll make sure to pass on your feedback to our product development team, and we encourage you to provide us with more details about your specific use case when possible. Thank you.

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