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Feature Request: Expanded Tag editing powers



已于 2024年4月23日 发布

Hi Zendesk team, 

I would like to strongly express my desire for more powerful tag management features. 

The current ‘word cloud’ only view of tags is sorely lacking in abilities - and more importantly, there is no way to retroactively remove or block tags from being used. In our case, there are tags for ‘the’, ‘have’, ‘but’, 'your, and a handful of other VERY common words that I would very much like to remove from all tickets. Alas, that is not possible. 

This causes the auto-tagging feature to pick up on these and other common words that actually don't provide insights to what a ticket is about, making filtering or assigning tickets based on tags impossible. 

Pretty, pretty please, let us retroactively remove tags from ALL tickets. And down the line, hopefully a more robust tag manager. Thank you!


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Shawna James

Community Product Feedback Specialist

Hey Colin,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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