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Faster data deletion

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Robbie Fang

已于 2024年6月23日 发布

We have set up a deletion schedule to stay below data storage limits, but it can only do 200k per day. This is not fast enough for us to get below the limits without being charged a storage fee. It would be nice to have an option to delete data at a faster cadence.

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    Rh Jaffery

    Hello!

     

    I understand the frustration of trying to stay below data storage limits with a restricted deletion rate. Currently, the default limit is 200k deletions per day, which may not be sufficient for your needs.

    Here are a couple of suggestions:

    1. Contact Zendesk Support: Reach out to Zendesk support to explain your situation. They may be able to provide a temporary increase in the deletion rate or offer alternative solutions.
    2. Optimize Data Deletion: Review your data deletion strategy to ensure you are targeting the most storage-intensive data first. This might help you stay within limits more effectively.
    3. Automate and Schedule Deletions: If not already done, ensure your deletions are automated and scheduled during off-peak hours to maximize the daily limit usage.

    I hope this helps!

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    Max McCal

    Zendesk Product Manager

    Hi, Robbie 👋

    Could you help me to understand your needs here just a little better? Is the speed an issue because of the backlog of tickets you need to delete, or is it because you are creating more than 200k tickets per day? 

    To be a little more specific, are you trying to get your total number of tickets stored down below a threshold with deletion, or is the rate of ticket creation in your account so big that your total volume is growing, even when we delete 200k per day?

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