Verwenden des Schritts „API-Aufruf durchführen“ in einem AI Agent für Messaging (Legacy)

image avatar

Aimee Spanier

Zendesk Documentation Team

Bearbeitet 15. Mai 2025

0

0

69 Kommentare

Datum
    Neueste
      image avatar

      Wes

      Has something changed regarding saving array variables? Following along with the example in this article, the option to click "save" beside "results" isn't there. If you expand results you can save individual lines in that array, but there's no option to save the entire array.

      0

      image avatar

      Raphaël Péguet - Officers.fr

      Hello 

      I saw while trying that when the flow builder API calls succeeds but finds an answer where ALL the saved variables are not present the flow builder takes the API failed path..

      It's very unlogical :s

      My use case is to use answer bot api into the flow builder. So i've saved as variables the url and the title of the 3 first articles. and every time the API calls finds 3 articles it works, but when it finds 1 or two articles the flow builder takes the "fail path"

      0

      image avatar

      Riat Abduramani

      Hello,

      I have a question: Have you considered incorporating variables into the ticket contexts? Currently, I don't see any provision for variables in the JSON payload `/api/v2/tickets/xxxxx.json`. Alternatively, it would be beneficial to use variables to populate custom fields.

      Thank you.

      0

      image avatar

      Riat Abduramani

      Hi,

      I hope this message finds you well. I would like to address an issue regarding the current functionality of the Live Chat and Messaging tools. Previously, in Live Chat, we had the ability to set variables such as tags and custom fields before initiating a chat. This allowed us to enrich the ticket with relevant contextual data, such as order references, customer information, and the nature of the request through custom plugin apps.

      However, with the introduction of the Messaging tool, we have noticed a limitation. The variables are now set from the Answer Bot and API call, and we are unable to set certain important information, such as the order reference, in the custom field. This means that we can only rely on the information provided by the customer, which can sometimes result in incorrect input.

      To overcome this challenge, it would be extremely helpful for us to have the ability to set tags, variables, and custom fields once the ticket has been created, thereby obtaining the necessary context. It would be great if we could implement a similar functionality as shown below in the chat:

      <script type="script/javascript">  
       $zopim(function() {        
        $zopim      .livechat.setName('Logged in name');        
        $zopim      .livechat.setEmail('user@somewhere.com');        
        $zopim      .livechat.addTags('Subscription_Plan');
       });
      </script>

      I hope this clarifies my requirement. Thank you for your attention to this matter.

      Best regards,

      0

      image avatar

      John

      Hi Dane,

      The company sent me this link to everything, so I'm assuming I can do all of it?  Would you mind seeing if it's possible?

      https://www.shipstation.com/docs/api/orders/get-order/

       

      0

      image avatar

      Dane

      Hi John,

      You can check the option in Using the Make API call step in Flow Builder. Please take note that customization is not part of Zendesk's scope.

      The step above is only possible if Shipstation has API endpoints where you can make the calls.

      0

      image avatar

      John

      Greetings, I have Shipstation App linked to Support.  I would like to use the bot Flowbuilder to allow people to check the status of their order (shipped, accepted, tracking #, ec.)

      Is this where I do it and how would I program it?  Thanks for any help!

      0

      image avatar

      Shiyu Zhu

      Song Chen  Our current timeline is 10 seconds and there is no ability to customize this right now.

      Could you please elaborate what is the use case you are trying to achieve with ChatGPT? Thanks 

      0

      image avatar

      Shiyu Zhu

      Hey Carlton Kirk, 

      Alongside with exposing external_id, we are also exposing end-users email and name, does those attributes help you at all in identifying the user? 

      0

      image avatar

      Song Chen

      I am currently working on including an external API(ChatGPT) into our bot. I am trying to do a POST request, but having "Request Taking Too Long" troubles . 

      Can I setting the time out boundary in Zendesk call API? 

      0

      Anmelden, um einen Kommentar zu hinterlassen.

      Kontodetails

      Melden Sie sich an, um weitere Details zu sehen

      Melden Sie sich an, um Ihre Kontodaten auf einen Blick zu sehen

      Anmelden

      ZUSÄTZLICHE INHALTE