Change Ticket Subject by action



Gepostet 20. Aug. 2021

Feature request:

When I create a trigger there is for now only an option to change the subject of an e-mail what automatically goes out for example to:

Request received | {{ticket.title}}

In case of an auto confirmation e-mail, but I would also like to be able to change the ticket subject and put the ticket ID and or the product where it is about in it before the original subject {{ticket.title}} to see quickly witch product is this about scrolling through our ticket list.

Unfortunately i don't see any options by actions to do it and support advised me to put this request here.


15

10

10 Kommentare

Melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie finden nicht, wonach Sie suchen?

Neuer Post