select a address app automated address pickup based on brand

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Umair Farhat Mobeen Khan

Gepostet 15. Feb. 2021

select an address app, we can designate which sender address is being used for ticket replies, but that is done manually. Cant this done automatically based on our  used brand?
 
every time we have to go select a address app choose the address as xyz@gmail.com for noon seller support brand ticket and the we are replying
whenever ticket is created for noon seller support then all inbound and outbound email communication must go from xyz@gmail.com

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      Jeremy Watkin

      Does this actually work? 1263213540569 Can you give me more detail on how to create this HTTP Target in Zendesk?

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      Fabio

      You can create an HTTP Target and update the mail address via a Trigger. 

      Notify the HTTP Target in the Trigger and put in this JSON: 

      {
      "ticket": {
      "recipient": "mail@mail.mail"
      }
      }

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