Linked Problem ticket field not usable by triggers automations macros
Gepostet 14. Mai 2019
The field called Linked problem is not queryable by macros / triggers / automations. This would be really helpful in case we'd need to do some action to all incidents linked to a specific problem ticket.
Bulk updating tickets works only with small batches of tickets, but in case there are a few thousand tickets like this it becomes virtually impossible to work with.
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