Linked Problem ticket field not usable by triggers automations macros

Hi team, this is a opportunity for Zendesk to increase the ability of the platform to be more Incident Management friendly. Would love to see this feature become available as soon as possible.

Hi All,

We have recently updated our Extended Macros app on the Zendesk marketplace to add in the functionality to set a linked problem ticket via macro.  The app is free, so please try it out here and see if it can help you out with this use case. 

It is not able to add in the problem ticket functionality to triggers or automations, but looking through some of the comments here, it seems that tags might be able to help out in place of the problem ticket id field.  For example, a tag could be added to all of the incidents with linked problems and then that tag could be checked in the trigger conditions.  Please feel free to reply to this comment with further feedback and I'd be happy to brainstorm together how to workaround the current limitation in the product.

Cheers ~~

We have just introduced problem ticket workflow and note the above would help us uplift this process to the next level. I came across this feature request post first, but is there also a request to allow Macros to take action and link a specific problem ticket 5895537231642 ?

Making Linked Problems queryable by macros / triggers / automations is essential to making the best use of linking incidents to problems. I'd also add the ability to update using bulk edit. Thanks

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and we have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Can see this request was raised in 2019. Now at the beginning of 2024 this feature is still a must have to work efficiently with linked problems.

The Linked problem field should be queryable in macros / triggers / automations

Still very relevant. This would greatly improve our workflow.

Late 2023 and this is still relevant. Would love to see this feature added.

Please include linked problem & other problem ticket related fields in the Macros and Triggers sections! Thank you 🙏

+1 for this as well. This would be helpful when creating macros and views to help keep any linked tickets up to date (if you need to send a mass update out but not necessarily resolve the master ticket)