SLA full resolution time and impending breach color change.

Hi folks - I have a couple of quick feature requests for SLAs:

1. It would be really helpful to have a "Full Resolution Time" SLA.

2. I'm aware of the Automation notifications, but it would be a nice touch if you could set certain times before an SLA breach (30 mins, 1 hour, etc.) where the countdown would turn yellow.

Thanks!