How to hide dropdown field value in the request form for End User ?

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Renaud Croix

Most Engaged Newbie of the Year - 2021

Gepostet 25. Nov. 2021

Hello,

I would like to hide a specific dropdown field value in the request form for End User ?

How to proceed ?

 

Thank you

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      Johnny J

      Hey Alfredo,

      Alfredo Navarro

      Thank you, yes thats right. On the new request form, we want to show only specific dropdown values to the users based on their orgs. 

       

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      Alfredo Navarro

      Hello Johnny,

      If you refer to  drop-downs in the Guide forms that the end-users use, then I have achieved this via custom code. Although it is not so straight forward, I did manage it. It is a solution that works but definitely not supported by Zendesk since this is a customization of the theme in Guide. Is this the use case that you are looking for?

      Regards, Alfredo

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      Johnny J

      Dane Adriano Hi, can this be accomplished by custom coding?

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      Chris Fassano

      This issue has been plaguing us since we started using Zendesk.

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      Dane

      Hi Renaud,
       
      Good day!
       
      A specific field value for a dropdown field cannot be hidden for an end-user. When it comes to fields and forms visibility, it will be all or nothing. 
       
      This is definitely a good feedback that we'll be glad to look into for any possibility to be added in the future.
       
      Cheers,
      Dane

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