Creating User Segments with Not Logic

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Kreg Sherbine

Gepostet 01. Feb. 2022

It would be helpful to define a user segment with exclusion logic rather than only inclusion logic. I have an article that should be visible to anyone signed in who is NOT in one of four specific organizations. I can create a segment containing all other current organizations. That would work for now... but as we add organizations, I would have to manually update my "all other" segment. I would like to be able to create a segment of "Users NOT in segments A,B,C, or D." 

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      Tetiana Gron

      Hi everyone, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

      I wanted to let you know that at this time we are not able to commit to building this feature. I understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

      At this time I am going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events, What’s New Community Topic, and Zendesk Updates.

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      Maggie St.Clair

      Yes! Anywhere in the system where you can do inclusion logic it would be helpful to have exclusion logic. User segments is definitely an area where this is needed. 

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