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Items selected in a view remain selected even if they fall out of the view criteria



Gepostet 23. Mai 2024

If you go to a view, selected one or more tickets and then leave them selected for a few minutes or longer,
and then while they are selected, another user changes one or more of those selected items so that they no longer fit the view criteria,
Then:
If you navigate to a different view and then back to the first view, then any item that no longer fits the view criteria:

  •  is no longer visible in the view (this part is correct)
  •  but is still selected (this is highly counterintuitive)

This is dangerous, because if I then select a few visible tickets and delete them, the invisibly selected ticket is also deleted, and I had no clue that happened.  This is not just theoretical, we've had this happen at least a  few times.

 

I will argue that this is a bug, but support suggested I post this here to collect comments from the community.


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