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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Gepostet 05. März 2025 · Travis Spangle

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      API to Retrieve Original Email To & CC Fields
      Hi Zendesk Community, I'm looking for an API or method to retrieve the original To and CC fiel...

      Gepostet 26. Feb. 2025 · Amit Chinchane

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      Redirect rules not taking effect (EAP)
      I've set redirect rules via the EAP API to redirect an archived article to a different article. Using the Search Redirec...

      Gepostet 18. Juni 2024 · Vicky Mills

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      Unintended modifications on imported tickets
      Hi These are bugs I see on the ticket import api, ref:

      Gepostet 03. Apr. 2024 · Lars Ørnlo

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      Add content to the API response body
      We have external webpage where in we call the Zendesk api (/api/v2/apps/notify.json) which in turns triggers a custom ap...

      Gepostet 06. März 2025 · Karthiga Adhimoolam

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      We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk

      Gepostet 04. März 2025 · evanthia dimitriou

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      Validation error when setting custom field
      I'm trying to update a custom field value via the API. I'm using a PUT request to /api/v2/tickets/<ticketID>.json ...

      Gepostet 06. Dez. 2024 · Mark Ross

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      How to send a reply to a conversation in zendesk support ticket via API?
      Hei. I want to post a comment/reply to an ongoing conversation via API. I have the following put request: url:

      Gepostet 11. Sept. 2023 · Batinas Andrei

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      Use custom user fields in trigger
      We can see that it's possible to use custom ticket fields in triggers via 
      {{ticket.ticket_field_replacewithcustomfi...

      Gepostet 01. Juli 2022 · Tracy

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      Slack Notifications for Updated and New Articles in Zendesk Guide
      We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. ...

      Gepostet 28. Feb. 2025 · Cansel Demirci

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