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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.


Hi, today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in th...

Gepostet 01. Apr. 2020 · Christoph Kutz

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I'm using the new team page to find all of the users who I want to "demote" from agent to "Light agent" Once I run my fi...

Gepostet 09. Sept. 2021 · Dan Heintzelman

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Need a way to bulk add/edit/delete capabilities. For example, we found 30+ people have access to Explore, which we didn'...

Gepostet 26. Okt. 2021 · Josh

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If a Zendesk admin disables/enables an option (ex. Zendesk Authentication) in the End Users area (instance.zendesk.com/a...

Gepostet 01. Apr. 2021 · Kyle Pinkley

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How can I set the role for new agents to be "Team Member" not "Contributor"? It used to be I could do that on one screen...

Gepostet 29. Jan. 2021 · Michael Corcoran

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I found

Gepostet 09. Aug. 2021 · TylerE Comfort

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I would like to enbale messaging (SDK) through the admin center as described

Gepostet 05. Juli 2021 · Jay

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With the new Team Members view, I can see my support agents, but I no longer see all users in the system or the organiza...

Gepostet 16. Sept. 2021 · Elizabeth

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Brilliant! This will make our lives much easier to manage the users across each of our different Zendesk Platforms. Grea...

Gepostet 09. Sept. 2021 · Andrew Berigan

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This help bubble just appeared for all our agents. How can we turn it off?

Gepostet 23. Okt. 2021 · Andy Kimmell

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