Admin Center Access for non admin Users
CompletedHi,
today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here.
From a Support Request:
"Upon checking, I can see that if you have your agents access "can manage Guide", by default they will have access to the admin center as well. It is because in Admin center it has security which has settings on how you can manage your authentication that applies to your help center in Guide.
I'm afraid that we won't be able to override or separate access to these two sections (Guide and Admin center)"
Please take this as a feature request that this is a no go. We need agents to "manage guide" but they should not be allowed to change security settings in the admin center. It would be great if we can have additional settings for Roles to segment this further.
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Official comment
Hi Christoph and Stephen,
I wanted to let you know that we have rolled out a change that now restricts agents that are part of a custom role that has "can manage Guide" from accessing Admin Center.
Please reply here if you have any questions,
Regards, Phil.
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Wow. Huge +1 to this. Thank you for sharing @... ! I'm alarmed to find this out, and the answer of "I'm afraid we won't be able to override or separate access" is unacceptable. We need more granular permissions to allow users to manage guide without touching authentication and security settings.
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Hi Christoph and Stephen,
Thank you for your feedback. We will be addressing this in an upcoming release and will be removing Admin Center access to any non-administrative agent that is part of a Zendesk Support custom role that has the "can manage guide" permission set. I will continue to comment on this post with updates.
Regards, Phil.
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Amazing! Thanks for the quick attention @...!
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