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David Melik

Beigetreten 20. Apr. 2022

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Letzte Aktivität 24. Mai 2023

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Community-Kommentar Feedback - Ticketing system (Support)

Years ago I requested users' ability (not being forced) to use multi-factor authentication (MFA) because there are ZenDesk instances that have personal identifying information (PII) and other sensitive/financial information so there's zero reason it shouldn't be behind MFA... as someone said, the current situation doesn't meet some security standards/regulations which really should be the case everywhere for the cases described.  Users should be able to use MFA with email, phone (including automated voice) and authenticator programs (including desktop) and there shouldn't be some situation that phone such as text messages are forced rather than email.

Kommentar anzeigen · Gepostet 24. Mai 2023 · David Melik

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KommentarCustomer management and profiles

End-users need this also; extremely poor/insecure/unsafe design.

Kommentar anzeigen · Gepostet 20. Apr. 2022 · David Melik

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