Zendesk will perform critical maintenance impacting all Explore product customers between March 28, 2026, 08:00 UTC and March 29, 2026, 17:00 UTC.

Affected Products: Explore (All Pods)

Important: All Explore product customers will be impacted during this maintenance window, however, the actual disruption will be less than 5 minutes.

Customers Affected: All Explore users may experience brief service interruptions causing database connection failures and internal server error messages during the maintenance window.

Date	Product	Start Time (UTC)	End Time (UTC)
March 28, 2026	Explore	08:00	March 29, 2026 17:00

Expected behavior:

During the maintenance window, customers may experience database connection issues and availability-related internal server errors for a period of less than 5 minutes. User interfaces that depend on Explore may show transient errors or slow responses during this time. Other Zendesk services not reliant on Explore’s database will continue to function normally.

What do customers have to do?

No action is required from customers. We recommend minimizing critical Explore queries during the maintenance window if possible to reduce the chance of encountering errors.

Why we're doing this:

The Zendesk Explore team is performing a version upgrade of the Aurora PostgreSQL database to enhance reliability, security, and performance of our analytics platform.