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Scheduled Maintenance - February 10-11, 2025 | Pods 13, 20, 25 - Database update

Zendesk will perform critical maintenance which will impact performance for customers on Pods 13, 20, and 25 on Febru...

Edited Jan 15, 2025

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Service Incident - February 10th, 2025

SUMMARY February 10, 2025 06:42 PM UTC | February 10, 2025 10:42 AM PT We are receiving reports of Pod 13 agents in Z...

Edited Feb 10, 2025

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Service Incident - February 7th, 2025

SUMMARY February 07, 2025 11:12 AM UTC | February 07, 2025 03:12 AM PT We are pleased to inform you that the issue w...

Edited Feb 07, 2025

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Service Incident - February 5th, 2025

SUMMARY February 05, 2025 11:48 AM UTC | February 05, 2025 03:48 AM PT We are pleased to inform you that the login i...

Edited Feb 05, 2025

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Service Incident - February 1, 2025 - Pod 26 | Support - Access issues for archived tickets

SUMMARY On February 1st, 2025 from 00:13 UTC to 00:59 UTC, customers on POD 26 experienced issues with accessing arch...

Edited Feb 06, 2025

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Service Incident - January 31, 2025 - Support | All Pods - Users appearing suspended incorrectly

SUMMARY On January 31, 2025 from 13:15 UTC to 17:41 UTC customers experienced some agents and end-users appearing to...

Edited Feb 12, 2025

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Service Incident - January 16, 2025 - Chat | Pod 19 - issues with viewing recent chats, export emails, and ticket creation

SUMMARY On January 16th, 2025 from 9:40 UTC to 10:47 UTC some Chat customers on Pod 19 experienced issues viewing rec...

Edited Jan 29, 2025

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Service Incident - January 13, 2025 - Messaging | Pod 17 - Messaging Triggers not executing

SUMMARYOn January 13th, 2025 from 11:07 UTC to 12:07 UTC, customers on Pod 17 experienced issues with Messaging Trigg...

Edited Jan 29, 2025

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Service Incident - December 16, 2024 - Tymeshift and Workforce Management Access Issues

SUMMARYOn December 16, 2024 from 1:16 UTC to 4:44 UTC, some Tymeshift and Workforce Management customers experienced ...

Edited Dec 20, 2024

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Service Incident - December 12, 2024 - Zendesk AI | All Pods - Degraded Zendesk AI Functionality

SUMMARYOn December 11, 2024 from 23:39 UTC to 6:30 UTC on December 12, customers using Zendesk AI features such as Ad...

Edited Dec 20, 2024

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Service Incident - December 11, 2024 - Sunshine Conversations | All Pods - Messenger, Whatsapp and Instagram message delivery issues

Summary On December 11, 2024 from 18:06 UTC to 22:57 UTC, Sunshine Conversations customers experienced message delive...

Edited Dec 19, 2024

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Service Incident - December 9, 2024 - All Pods | Issues with Multi-Brand Ticket Creation

SUMMARY On December 9, 2024 from 8:08 UTC to 13:03 UTC, customers using the multi-brand functionality experienced er...

Edited Dec 17, 2024

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Service Incident - December 6, 2024 - All Pods | Mobile SDK 400 errors

SUMMARY On December 3, 2024 from 21:09 UTC to 3:36 UTC Dec 7, 2024, some customers using the mobile SDK experienced ...

Edited Dec 20, 2024

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Service Incident - December 4, 2024 - Support | All Pods - Side conversations loading error

Summary On December 4, 2024 from 01:30 UTC to 04:09 UTC, Zendesk Support customers may have experienced issues loadin...

Edited Jan 07, 2025

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Service Incident - December 3, 2024 - Explore | EU - Explore 5xx level errors and access issues

SUMMARY December 3, 2024 04:24 PM UTC | December 3, 2024 8:24 AM PTBetween 15:09 and 15:37 UTC today, December 3, 20...

Edited Dec 09, 2024

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Service Incident - December 3, 2024 - Sell | All Pods - Smart Lists data visibility, lead conversion, and outbound calls

SUMMARYOn December 1, 2024 from 4:00 UTC to December 3, 20:00 UTC, Sell customers in multiple pods experienced issues...

Edited Jan 07, 2025

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Service Incident - November 25th, 2024 - Guide | All Pods - Article publishing errors

SUMMARY On November 25, 2024 from 14:00 UTC to 16:00 UTC, Guide customers were unable to publish or update articles. ...

Edited Dec 05, 2024

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Service Incident - November 24, 2024 - SunCo | Pod 17 - Performance Issues in Sunshine Conversations

SUMMARY On November 21, 2024 from 21:02 UTC to 21:56 UTC, some customers using Sunshine Conversations hosted on Pod 1...

Edited Dec 04, 2024

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Service Incident - November 21, 2024 - WFM | All Pods - Delays in Ticket Status updates, Metric updates, and Agent Activities

SUMMARY On November 21, 2024 from 9:59 UTC to 12:20 UTC, some Zendesk WFM customers across all Pods experienced delay...

Edited Dec 04, 2024

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Service Incident - November 20, 2024 - Zendesk WFM | All Pods - Reports resetting to zero when using team or location filters

SUMMARY From November 18, 2024 at 14:00 UTC to 9:25 UTC on November 20, Zendesk WFM customers in all Pods which have...

Edited Dec 04, 2024

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Service Incident - November 15, 2024 - Support | Pods 25, 30 - SLA Performance Issues

SUMMARY Between 23:30 UTC on November 12, 2024, and 11:26 UTC on November 15, 2024, Support customers using SLAs in P...

Edited Dec 04, 2024

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Service Incident - November 14, 2024 - Network errors accessing Explore dashboards and reports

SUMMARY On November 14, 2024 from 14:15 UTC to 23:20 UTC, customers using Explore experienced network errors accessin...

Edited Dec 03, 2024

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Service Incident - November 7, 2024 - Support | Pod 28 - Ticket creation and conversation issues in Messaging

Summary On November 7, 2024 from 12:13 UTC to 12:53 UTC, some Zendesk Support customers using Messaging on Pod 28 may...

Edited Nov 21, 2024

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Service Incident - November 4th, 2024 - Talk | Unable to place outbound calls from Agent Workspace Support tickets

SUMMARY On November 4, 2024 from 12:44 to 14:46 UTC, Talk customers using Agent Workspace were unable to place outbou...

Edited Nov 13, 2024

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Service Incident - October 31, 2024 - Talk | Multiple Pods - Call recordings missing from tickets

Summary On October 31, 2024 from 10:32 UTC to 14:07 UTC, Zendesk Talk customers on multiple Pods experienced an issue...

Edited Nov 18, 2024

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Scheduled Maintenance - November 14, 2024 | All Pods - Twitter integrations

Zendesk will perform critical maintenance which will impact performance for customers using Zendesk Twitter integrati...

Edited Oct 31, 2024

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Service Incident - October 28, 2024 - Explore | Multiple Pods - Dashboard and report loading errors

Summary On October 28, 2024 from 17:37 UTC to 19:19 UTC, a small subset of Zendesk Explore customers on Pods 13, 15, ...

Edited Nov 14, 2024

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Service Incident - October 16, 2024 - Support | Pod 29 - Inbound email delays

Summary On October 16, 2024 from 06:24 UTC to 14:52 UTC, some Zendesk customers on Pod 29 experienced inbound email p...

Edited Nov 01, 2024

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Service Incident - October 14, 2024 - AMER Pods - Explore, Dashboard Scheduling & Sharing

SUMMARY On October 14, 2024 from 13:49 UTC to 15:40 UTC, Customers using Explore in the AMER region experienced "down...

Edited Oct 30, 2024

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Scheduled Maintenance - November 5 & 6, 2024 | All Pods - Explore

Zendesk will perform critical maintenance which will impact performance for Explore customers in all Pods on November...

Edited Oct 23, 2024

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