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Scheduled Maintenance - April 6, 2025 | All pods - WFM: Database maintenance

Zendesk WFM will perform critical maintenance which will impact minor features availability for customers on all Pods...

Edited Mar 27, 2025

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Scheduled Maintenance - April 14-25, 2025 | Pods 23 & 13 - Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 13 on A...

Edited Mar 20, 2025

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Scheduled Maintenance - April 1-8, 2025 | Pods 23 & 26 - Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 26 on A...

Edited Mar 11, 2025

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[SCHEDULE CHANGE] Scheduled Maintenance - March & April, 2025 | All Pods - Explore database maintenance

Zendesk will perform critical maintenance which will impact performance for some Explore customers on one day between...

Edited Mar 19, 2025

7 votes  ·  2 comments

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Service Incident - March 26, 2025 - Chat, Support (Agent Workspace) | Pod 18 - Chat and Messaging performance issues

SUMMARY March 26, 2025 8:15 AM UTC | March 26, 2025 1:15 AM PT We are happy to report that the issue affecting Chat a...

Edited Mar 26, 2025

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Service Incident - March 26th, 2025

SUMMARY March 26, 2025 07:12 AM UTC | March 26, 2025 12:12 AM PT We have received reports of issues in Chat and Supp...

Edited Mar 26, 2025

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Service Incident - March 21st, 2025

SUMMARY March 21, 2025 10:02 PM UTC | March 21, 2025 03:02 PM PT We are happy to report that the issue causing delay...

Edited Mar 21, 2025

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Service Incident - March 20, 2025

SUMMARY March 24, 2025 5:44 PM UTC | March 24, 2025 10:44 AM PTAfter continuing our work and monitoring through the ...

Edited Mar 24, 2025

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Service Incident - March 13th, 2025

SUMMARY March 13, 2025 06:19 PM UTC | March 13, 2025 11:19 AM PT Between 17:39 and 18:09 UTC on March 13, 2025, some...

Edited Mar 13, 2025

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Service Incident - March 11th, 2025

SUMMARY March 11, 2025 05:10 PM UTC | March 11, 2025 10:10 AM PT We have identified the issue with Guide article pub...

Edited Mar 11, 2025

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Service Incident - March 11th, 2025

SUMMARY March 11, 2025 02:56 PM UTC | March 11, 2025 07:56 AM PT We are pleased to inform you that our team has comp...

Edited Mar 11, 2025

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Service Incident - March 11th, 2025

SUMMARY March 11, 2025 11:26 PM UTC | March 11, 2025 04:26 PM PT We are happy to report that the intermittent droppe...

Edited Mar 11, 2025

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Service Incident - March 10th, 2025

SUMMARY March 10, 2025 07:09 PM UTC | March 10, 2025 12:09 PM PT We have found that some connections to Sunshine Con...

Edited Mar 10, 2025

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Service Incident - March 10th, 2025

SUMMARY March 10, 2025 11:26 PM UTC | March 10, 2025 04:26 PM PT We are happy to report that the backfills have been...

Edited Mar 10, 2025

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Service Incident - March 5, 2025 - Support | Pod 25 - Delays in inbound emails and ticket notifications

SUMMARY On March 5, 2025 from 6:44 UTC to 9:45 UTC, Support customers on Pod 25 experienced delayed inbound emails an...

Edited Mar 14, 2025

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Service Incident - March 4, 2025 - Search issues in Zendesk Support Help Center (support.zendesk.com)

SUMMARY On March 4, 2025 from 17:15 UTC to 18:15 UTC, customers using our Zendesk Support Help Center (support.zendes...

Edited Mar 12, 2025

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Service Incident - February 28, 2025 - Support | Pods 23, 27 - Issues with selecting drop-down values and Type field

SUMMARY On February 28, 2025, from 10:29 UTC to 17:50 UTC, some customers on PODs 23 and 27 experienced issues with ...

Edited Mar 06, 2025

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Service Incident - February 28, 2025 - Help Center | Multiple Pods - Access issues and 429 Errors

SUMMARY On February 28, 2025 from 11:00 UTC to 12:00 UTC, customers using Help Center in multiple Pods experienced 42...

Edited Mar 12, 2025

2 votes  ·  1 comment

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Service Incident - February 26, 2025 - Talk | Pod 17 - Delays and issues changing agent status

SUMMARY On February 26th, 2025 from 10:43 UTC to 21:56 UTC, Talk customers on Pod 17 experienced delays and issues ch...

Edited Mar 14, 2025

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Service Incident - February 15, 2025 - Sell | Office365 - Email sending and syncing issues

SUMMARY On February 14, 2025 from 11:30 UTC to February 15, 6:08 UTC, Sell customers using the Office 365 integratio...

Edited Feb 27, 2025

1 vote  ·  1 comment

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Service Incident - February 13th, 2025 - Guide | Pod 13 - Issues publishing article updates

SUMMARY On February 13, 2025 from 15:50 UTC to 19:48 UTC, Guide customers on Pod 13 experienced issues publishing art...

Edited Feb 25, 2025

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Service Incident - February 13, 2025 - AI Agents - Degraded performance and technical issues for a subset of AI Agents

SUMMARY On February 13th, 2025 from 14:03 UTC to 16:15 UTC, a subset of AI Agents experienced technical issues and de...

Edited Mar 04, 2025

1 vote  ·  1 comment

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Service Incident - February 10, 2025 - Pod 13 | Support - Agent access issues due to lack of brand

SUMMARY February 10, 2025 06:42 PM UTC | February 10, 2025 10:42 AM PT We are receiving reports of Pod 13 agents in ...

Edited Feb 20, 2025

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Service Incident - February 7, 2025 - US | Explore - Delays on Explore dashboards

SUMMARY On Feb 6, 2025 from 18:00 UTC to Feb 7 10:25 UTC, some US Explore customers experienced delays on Explore das...

Edited Feb 26, 2025

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Service Incident - February 5, 2025 - Guide - Login issues on mobile browsers

SUMMARY On February 5, 2025 from 10:50 UTC to 12:03 UTC, some Guide customers may have experienced degraded login fu...

Edited Feb 25, 2025

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Service Incident - February 1, 2025 - Pod 26 | Support - Access issues for archived tickets

SUMMARY On February 1st, 2025 from 00:13 UTC to 00:59 UTC, customers on POD 26 experienced issues with accessing arch...

Edited Feb 06, 2025

0 votes  ·  1 comment

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Service Incident - January 31, 2025 - Support | All Pods - Users appearing suspended incorrectly

SUMMARY On January 31, 2025 from 13:15 UTC to 17:41 UTC customers experienced some agents and end-users appearing to...

Edited Feb 12, 2025

1 vote  ·  1 comment

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Service Incident - January 16, 2025 - Chat | Pod 19 - issues with viewing recent chats, export emails, and ticket creation

SUMMARY On January 16th, 2025 from 9:40 UTC to 10:47 UTC some Chat customers on Pod 19 experienced issues viewing rec...

Edited Jan 29, 2025

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Scheduled Maintenance - February 10-11, 2025 | Pods 13, 20, 25 - Database update

Zendesk will perform critical maintenance which will impact performance for customers on Pods 13, 20, and 25 on Febru...

Edited Jan 15, 2025

1 vote  ·  0 comments

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Service Incident - January 13, 2025 - Messaging | Pod 17 - Messaging Triggers not executing

SUMMARYOn January 13th, 2025 from 11:07 UTC to 12:07 UTC, customers on Pod 17 experienced issues with Messaging Trigg...

Edited Jan 29, 2025

0 votes  ·  1 comment

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