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Scheduled Maintenance - May 5 - 7, 2025 | Pod 13, 17, 19, 23 | Support (Agent Workspace - Messaging) - Database Maintenance

Zendesk will perform critical maintenance which will impact performance for some customers using Support (Agent Works...

Edited Apr 14, 2025

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Scheduled Maintenance - May 6-8, 2025 | Pod 18 - Support (Messaging only), Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 18 from May 6-8...

Edited Apr 23, 2025

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Scheduled Maintenance - May 5-6, 2025 | Pods 15 & 23 - Sunshine Conversations & Messaging

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 15 from...

Edited Apr 14, 2025

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[Schedule Change] Scheduled Maintenance - April 29-May 1, 2025 | Pods 23 & 13 - Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 13 on A...

Edited Apr 18, 2025

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Scheduled Maintenance - May 2, 2025 | Pods 13, 17, 19, 20, 23, 25, 27 - Support, Guide & Talk Database Update

Zendesk will perform critical maintenance which will impact performance for a subset of customers on Pods 13, 17, 19,...

Edited Apr 02, 2025

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Scheduled Maintenance Period - May - September 2025 | Migration of Workforce Management (WFM) Accounts

Zendesk will perform critical maintenance which will impact WFM product availability for accounts created before Febr...

Edited Apr 02, 2025

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Scheduled Maintenance - April 14-25, 2025 | Pods 23 & 13 - Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 13 on A...

Edited Mar 20, 2025

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[SCHEDULE CHANGE] Scheduled Maintenance - March & April, 2025 | All Pods - Explore database maintenance

Zendesk will perform critical maintenance which will impact performance for some Explore customers on one day between...

Edited Mar 19, 2025

8 votes  ·  2 comments

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Service Incident - April 23rd, 2025

SUMMARY April 23, 2025 07:59 PM UTC | April 23, 2025 12:59 PM PT Views refresh latency in Pod 17 has returned to no...

Edited Apr 23, 2025

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Service Incident - April 22nd, 2025

SUMMARY April 24, 2025 12:01 AM UTC | April 23, 2025 05:01 PM PT We are happy to report that the error impacting tic...

Edited Apr 24, 2025

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Service Incident - April 21st, 2025

SUMMARY April 21, 2025 11:47 PM UTC | April 21, 2025 04:47 PM PT Our monitoring has indicated continued improvement ...

Edited Apr 21, 2025

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Service Incident - April 17th, 2025

SUMMARY April 17, 2025 10:27 AM UTC | April 17, 2025 03:27 AM PT Thank you for your patience as our engineering team...

Edited Apr 17, 2025

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Service Incident - April 16th, 2025

SUMMARY April 16, 2025 07:04 AM UTC | April 16, 2025 12:04 AM PT We are pleased to inform you that the performance i...

Edited Apr 16, 2025

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Emergency Maintenance - April 21, 2025 | Pod 27 | Support (Agent Workspace - Messaging) - Database Maintenance

Zendesk will perform critical maintenance which will impact performance for some customers using Support (Agent Works...

Edited Apr 09, 2025

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Service Incident - April 8th, 2025

SUMMARY April 08, 2025 04:21 PM UTC | April 08, 2025 09:21 AM PT We are pleased to inform you that the issue of the ...

Edited Apr 08, 2025

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Service Incident - April 4, 2025 - All Pods | Meta integrations - Disconnection of Meta apps and failures to reconnect

SUMMARY On April 4, 2025 from 10:25 UTC to April 5, 2025 2:13 UTC, customers in all Pods experienced Meta app integr...

Edited Apr 18, 2025

3 votes  ·  1 comment

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Service Incident - March 31, 2025 - Talk | All Pods - Dropped calls

Summary On March 31, 2025 from 15:02 UTC to 16:44 UTC, Zendesk Talk customers experienced a high volume of dropped c...

Edited Apr 18, 2025

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Service Incident - March 28, 2025 - Support | Automation jobs not running on some tickets on Pods 13, 15, 26, and 30

Summary From March 27, 2025 at 09:00 UTC until March 28, 2025 at 18:00 UTC, Zendesk Support customers on Pods 13, 15,...

Edited Apr 16, 2025

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Scheduled Maintenance - April 6, 2025 | All pods - WFM: Database maintenance

Zendesk WFM will perform critical maintenance which will impact minor features availability for customers on all Pods...

Edited Mar 27, 2025

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Service Incident - March 26, 2025 - Chat, Support (Agent Workspace) | Pod 18 - Chat and Messaging performance issues

Summary On March 26, 2025 from 06:13 UTC to 07:12 UTC, some Zendesk Chat and Support (Agent Workspace - Messaging) cu...

Edited Apr 01, 2025

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Service Incident - March 21, 2025 - Multiple Pods | Sunshine Conversations - Message delivery delays

SUMMARY From March 21, 2025 18:41 UTC to 22:02 UTC, Sunshine Conversations customers across multiple Pods experienced...

Edited Apr 04, 2025

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Service Incident - March 20, 2025 - All Pods | Access issues followed by intermittent errors and connection issues for Web Widget and Messaging

SUMMARY On March 20, 2025 from 14:32 UTC to March 22 at 16:52 UTC, customers across multiple Pods first experienced 5...

Edited Apr 04, 2025

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Service Incident - March 13, 2025 - support.zendesk.com | Unable to contact Zendesk Support team via Messaging

Summary On March 13, 2025 from 17:39 UTC to 18:09 UTC, Zendesk’s customers may have experienced errors preventing the...

Edited Apr 08, 2025

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Service Incident - March 11, 2025 - Guide | All Pods - Issues Creating and Updating Articles for Some Agents

SUMMARY On March 11, 2025 from 14:33 UTC to 17:02 UTC, some Agents across all Pods experienced issues creating and up...

Edited Apr 03, 2025

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Service Incident - March 11, 2025 - Support | Pod 13 - "Service Unavailable" error

Summary On March 11, 2025 from 13:58 UTC to 14:06 UTC, Zendesk Support customers on Pod 13 may have encountered a "Se...

Edited Apr 11, 2025

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Service Incident - March 11, 2025 - Talk | All Pods - Elevated rates of dropped calls

SUMMARY On March 11, 2025 from 5:50 UTC to 23:18 UTC, Talk customers across all Pods experienced elevated rates of dr...

Edited Apr 03, 2025

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Service Incident - March 10, 2025 - Messaging via Sunshine Conversations | Pod 26 - Delays and errors sending messages

SUMMARY On March 10, 2025 from 18:41 UTC to 19:06 UTC, customers using Messaging via Sunshine Conversations on Pod 2...

Edited Apr 03, 2025

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Scheduled Maintenance - April 1-8, 2025 | Pods 23 & 26 - Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 26 on A...

Edited Mar 11, 2025

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Service Incident - March 10th, 2025 - Guide | All Pods - Garbled Korean and Japanese article search results

Summary On March 7, 2025 from 10:44 UTC to 23:19 UTC, some Zendesk Guide customers on multiple pods experienced corr...

Edited Apr 03, 2025

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Service Incident - March 5, 2025 - Support | Pod 25 - Delays in inbound emails and ticket notifications

SUMMARY On March 5, 2025 from 6:44 UTC to 9:45 UTC, Support customers on Pod 25 experienced delayed inbound emails an...

Edited Mar 14, 2025

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