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Scheduled Maintenance - June 7, 11 & 18, 2023 | Chat, Support (Agent Workspace - Messaging & Omnichannel Routing)
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Scheduled Maintenance - June 24-25, 2023 | Multiple Pods - Zendesk Sunshine platform - Profiles & Events API, Shopify for Zendesk integration
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Service Incident - June 7th, 2023
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Service Incident - June 6th, 2023
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Service Incident - May 31st, 2023
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Service Incident - May 26th, 2023
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Service Incident - May 24, 2023 - Support | Pod 20 - Webhook and trigger latency
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Service Incident - May 24, 2023 - Support | Multiple Pods - Duplicate messages/notifications in Side Conversations
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Service Incident - May 23, 2023 - Support | All pods - EJD Job Dispatcher stops working (webhooks)
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Service Incident - May 18, 2023 - Talk | All Pods - Issues with inbound and outbound calls
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Scheduled Maintenance - June 2 - 4, 2023 - Sunshine Custom Objects
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Service Incident - May 12, 2023 - Explore | Multiple Pods - Error when loading and viewing dashboards
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Service Incident - May 11, 2023 - Sunshine Conversations | All Pods - Issues with WhatsApp Messages Not Sending
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Service Incident - May 10, 2023 - Chat in Agent Workspace | All Pods (South America agents) - Disconnection & Errors
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Service Incident - May 8, 2023 - Explore | Multiple Pods - Error when loading and viewing dashboards
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Service Incident - May 3, 2023 - Support | Multiple Pods - Triggers Page not loading/timing out
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Service Incident - May 3, 2023 - Sunshine Conversations and Messaging | Multiple Pods - High Latency and delays
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Service Incident - May 2, 2023 - Chat | All Pods - Message delivery and ticket creation delays
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Service Incident - May 2, 2023 - Support | Pod 17 - Issue with loading chats and tickets
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Service Incident - March 31, 2023 - Support | Pod 20 - Email Delays
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Scheduled Maintenance - May 21, 2023 | Chat, Support (Agent Workspace - Messaging)
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Scheduled Maintenance - May 23 & 24, 2023 | All Pods - Explore
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Service Incident - April 26, 2023 - Support (Agent Workspace and Sunshine Conversations) | Multiple Pods - Chat and Messaging disconnection errors
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Service Incident - April 26, 2023 - All Products | Pods 19, 20, 27 and 29 - 5XX errors
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Scheduled Maintenance - May 29 & 30, 2023 | All Pods - Answer Bot (new Zendesk bots)
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Scheduled Maintenance - May 2023 | Multiple Pods - Database Upgrade
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Scheduled Maintenance - May 1 and 8, 2023 | Slack, JIRA, Hubspot and Outlook integrations
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Service Incident - March 22, 2023 - ZBot Widget - Issues contacting Zendesk Advocacy Customer Support
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Service Incident - March 15, 2023 - Multiple Products | Pod 23 - Login issues
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Service Incident - March 8, 2023 - Support | Pods 17, 18, 28 & 29 - Delays in email ticket creation
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Scheduled Maintenance - June 7, 11 & 18, 2023 | Chat, Support (Agent Workspace - Messaging & Omnichannel Routing)
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Scheduled Maintenance - June 24-25, 2023 | Multiple Pods - Zendesk Sunshine platform - Profiles & Events API, Shopify for Zendesk integration
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Service Incident - June 7th, 2023
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Service Incident - June 6th, 2023
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Service Incident - May 31st, 2023
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Service Incident - May 26th, 2023
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Service Incident - May 24, 2023 - Support | Pod 20 - Webhook and trigger latency
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Service Incident - May 24, 2023 - Support | Multiple Pods - Duplicate messages/notifications in Side Conversations
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Service Incident - May 23, 2023 - Support | All pods - EJD Job Dispatcher stops working (webhooks)
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Service Incident - May 18, 2023 - Talk | All Pods - Issues with inbound and outbound calls
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Scheduled Maintenance - June 2 - 4, 2023 - Sunshine Custom Objects
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Service Incident - May 12, 2023 - Explore | Multiple Pods - Error when loading and viewing dashboards
-
Service Incident - May 11, 2023 - Sunshine Conversations | All Pods - Issues with WhatsApp Messages Not Sending
-
Service Incident - May 10, 2023 - Chat in Agent Workspace | All Pods (South America agents) - Disconnection & Errors
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Service Incident - May 8, 2023 - Explore | Multiple Pods - Error when loading and viewing dashboards
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Service Incident - May 3, 2023 - Support | Multiple Pods - Triggers Page not loading/timing out
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Service Incident - May 3, 2023 - Sunshine Conversations and Messaging | Multiple Pods - High Latency and delays
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Service Incident - May 2, 2023 - Chat | All Pods - Message delivery and ticket creation delays
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Service Incident - May 2, 2023 - Support | Pod 17 - Issue with loading chats and tickets
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Service Incident - March 31, 2023 - Support | Pod 20 - Email Delays
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Scheduled Maintenance - May 21, 2023 | Chat, Support (Agent Workspace - Messaging)
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Scheduled Maintenance - May 23 & 24, 2023 | All Pods - Explore
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Service Incident - April 26, 2023 - Support (Agent Workspace and Sunshine Conversations) | Multiple Pods - Chat and Messaging disconnection errors
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Service Incident - April 26, 2023 - All Products | Pods 19, 20, 27 and 29 - 5XX errors
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Scheduled Maintenance - May 29 & 30, 2023 | All Pods - Answer Bot (new Zendesk bots)
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Scheduled Maintenance - May 2023 | Multiple Pods - Database Upgrade
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Scheduled Maintenance - May 1 and 8, 2023 | Slack, JIRA, Hubspot and Outlook integrations
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Service Incident - March 22, 2023 - ZBot Widget - Issues contacting Zendesk Advocacy Customer Support
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Service Incident - March 15, 2023 - Multiple Products | Pod 23 - Login issues
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Service Incident - March 8, 2023 - Support | Pods 17, 18, 28 & 29 - Delays in email ticket creation
