{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Zendesk updates
  3. Service notifications
  1. Zendesk help
  2. Zendesk updates
  3. Service notifications

Service notifications

  • Scheduled Maintenance - July 16, 2022 - Admin Center and Account-Level Settings - All Pods
  • Scheduled Maintenances - June, 2022 - Multiple dates and Pods
  • Service Incident - June 29th, 2022
  • Service Incident - June 28th, 2022 - Changes to Message Sending on the WhatsApp Cloud API
  • Service Incident - June 24th, 2022
  • Service Incident - June 21, 2022 - Chat | All Pods - Chat Ticket Creation and Dashboard History Delays
  • Service Incident - June 21, 2022 - All Products | All Pods - 5XX Errors and Login Issues
  • Service Incident - June 15, 2022 - All Services | Multiple Pods - 502 Bad Gateway errors
  • Service Incident - June 14, 2022 - Support | Multiple Pods - Agents unable to access the ticket editor
  • Service Incident - June 10, 2022 - WhatsApp | Pods 19 & 23 - Delivery Delays
  • Service Incident - June 7, 2022 - Support | Pod 17 - Delays and delivery issues with Side Conversations
  • Service Incident - June 6, 2022 - Guide | Multiple Pods - SSO redirects to blank page
  • Service Incident - June 3, 2022 - Support | Multiple Pods - "Invalid authenticity token" error when updating tickets
  • Service Incident - June 2, 2022 - Zendesk ZBot - support.zendesk.com Support widget issues
  • Service Incident - June 2, 2022 - Chat | Multiple Pods - Log in errors and account changes issue
  • Service Incident - June 2, 2022 - Support | Multiple Pods - Welcome Verification Email Issues
  • Scheduled Maintenance - June 6, 7 and 8 - WhatsApp Business API Clients
  • Service Incident - May 24th, 2022 - Support | Multiple Pods - "Something went wrong" error on Sandbox page in Admin Center
  • Service Incident - May 21st, 2022 - Chat | Multiple Pods - Live Chat Conversations not converted into Tickets
  • Service Incident - May 19th, 2022 - Explore | All regions - Missing data in multiple metrics
  • Service Incident - May 17th, 2022 - Explore | Pod 20 - Outdated real time data
  • Service Incident - May 17th, 2022 - Chat | Multiple Pods - Chats Not Being Assigned To Agents
  • Service Incident - May 6th, 2022 - Support | Multiple Pods - Views not loading
  • Service Incident - May 5th, 2022 - Chat | Multiple Pods - Agent Workspace customers unable to serve chats
  • Service Incident - May 4th, 2022 - Zendesk ZBot Widget unavailable
  • Service Incident - April 22nd, 2022 - Support | Multiple Pods - Unable to highlight and copy Ticket ID in the Support UI
  • Service Incident - April 21st, 2022 - Support | Pod 17 - Ticket count not showing up on Views sidebar
  • Scheduled Maintenance - May 3-31, 2022 - WhatsApp Business API Clients
  • Scheduled Maintenances - May, 2022 - Multiple dates and Pods
  • Service Incident - April 19th, 2022 - Multiple Products | EU region - Latency and connectivity errors
  • Scheduled Maintenance - July 16, 2022 - Admin Center and Account-Level Settings - All Pods
  • Scheduled Maintenances - June, 2022 - Multiple dates and Pods
  • Service Incident - June 29th, 2022
  • Service Incident - June 28th, 2022 - Changes to Message Sending on the WhatsApp Cloud API
  • Service Incident - June 24th, 2022
  • Service Incident - June 21, 2022 - Chat | All Pods - Chat Ticket Creation and Dashboard History Delays
  • Service Incident - June 21, 2022 - All Products | All Pods - 5XX Errors and Login Issues
  • Service Incident - June 15, 2022 - All Services | Multiple Pods - 502 Bad Gateway errors
  • Service Incident - June 14, 2022 - Support | Multiple Pods - Agents unable to access the ticket editor
  • Service Incident - June 10, 2022 - WhatsApp | Pods 19 & 23 - Delivery Delays
  • Service Incident - June 7, 2022 - Support | Pod 17 - Delays and delivery issues with Side Conversations
  • Service Incident - June 6, 2022 - Guide | Multiple Pods - SSO redirects to blank page
  • Service Incident - June 3, 2022 - Support | Multiple Pods - "Invalid authenticity token" error when updating tickets
  • Service Incident - June 2, 2022 - Zendesk ZBot - support.zendesk.com Support widget issues
  • Service Incident - June 2, 2022 - Chat | Multiple Pods - Log in errors and account changes issue
  • Service Incident - June 2, 2022 - Support | Multiple Pods - Welcome Verification Email Issues
  • Scheduled Maintenance - June 6, 7 and 8 - WhatsApp Business API Clients
  • Service Incident - May 24th, 2022 - Support | Multiple Pods - "Something went wrong" error on Sandbox page in Admin Center
  • Service Incident - May 21st, 2022 - Chat | Multiple Pods - Live Chat Conversations not converted into Tickets
  • Service Incident - May 19th, 2022 - Explore | All regions - Missing data in multiple metrics
  • Service Incident - May 17th, 2022 - Explore | Pod 20 - Outdated real time data
  • Service Incident - May 17th, 2022 - Chat | Multiple Pods - Chats Not Being Assigned To Agents
  • Service Incident - May 6th, 2022 - Support | Multiple Pods - Views not loading
  • Service Incident - May 5th, 2022 - Chat | Multiple Pods - Agent Workspace customers unable to serve chats
  • Service Incident - May 4th, 2022 - Zendesk ZBot Widget unavailable
  • Service Incident - April 22nd, 2022 - Support | Multiple Pods - Unable to highlight and copy Ticket ID in the Support UI
  • Service Incident - April 21st, 2022 - Support | Pod 17 - Ticket count not showing up on Views sidebar
  • Scheduled Maintenance - May 3-31, 2022 - WhatsApp Business API Clients
  • Scheduled Maintenances - May, 2022 - Multiple dates and Pods
  • Service Incident - April 19th, 2022 - Multiple Products | EU region - Latency and connectivity errors
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