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Service Incident - April 25, 2024 - Sell | All Pods - Exclamation mark error when accessing key features

SUMMARY On April 25, 2024 between 07:30 UTC and 08:15 UTC, a subset of customers using the Sell service across all P...

Edited May 09, 2024

0 votes  ·  1 comment

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Service Incident - April 24, 2024 - Sunshine Conversations | All Pods - Mobile SDK Errors and Inability to Access Messaging

SUMMARY On April 24, 2024 from 13:37 UTC to 16:40 UTC, mobile SDK customers may have experienced errors when initia...

Edited May 15, 2024

0 votes  ·  1 comment

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Service Incident - April 22, 2024 - Talk | All Pods - No sound on new calls and difficulty connecting calls

SUMMARY On April 22, 2024 from 14:18 UTC to 18:05 UTC Talk customers across all Pods experienced issues with no sound...

Edited May 06, 2024

8 votes  ·  1 comment

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Service Incident - April 19, 2024 - Tymeshift | All Pods - Tymeshift not loading/Not loading correctly

SUMMARY On April 19, 2024 from 15:24 UTC to 18:34 UTC, customers across all Pods may have experienced issues with T...

Edited May 06, 2024

0 votes  ·  1 comment

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Service Incident - February 9, 2024 - Support | Pod 13 - Missing SLA Badges

SUMMARY From 2024-02-09 20:32 UTC to 2024-02-09 22:29 UTC, Support customers on Pod 13 experienced an issue which res...

Edited Apr 09, 2024

0 votes  ·  1 comment

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Service Incident - April 8, 2024 - Tymeshift | All Pods - Delays in processing and tracking information

SUMMARY On April 08, 2024 from 13:37 UTC to 18:20, Tymeshift customers across all Pods experienced delays in processi...

Edited Apr 26, 2024

0 votes  ·  1 comment

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Service Incident - April 3, 2024 - Zendesk own Help Center degraded performance

SUMMARY On April 3, 2024 from 20:08 UTC to 21:56 UTC, customers using our Help Center at support.zendesk.com/hc may h...

Edited Apr 26, 2024

0 votes  ·  1 comment

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Service Incident - April 3, 2024 - Sunshine Conversations | All Pods - Social Messaging outage from Meta

SUMMARY From April 3, 20:45 UTC to 18:10 UTC, Sunshine Conversations customers across all Pods using Social Messaging...

Edited Apr 18, 2024

0 votes  ·  1 comment

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Service Incident - March 28, 2024 - Support | Multiple Pods - Customers unable to update Tymeshift schedules

SUMMARY On March 28, 2024 from 15:57 UTC to 17:50 UTC, a subset of customers were unable to update or publish new s...

Edited Apr 19, 2024

0 votes  ·  1 comment

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Service Incident - March 27, 2024 - Sunshine Conversations | All Pods - WhatsApp Cloud API Issues

SUMMARY From March 27, 2024 2:10 UTC to 4:52 UTC, Sunshine Conversations customers across all Pods using Social Messa...

Edited Apr 17, 2024

0 votes  ·  1 comment

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Service Incident - March 26, 2024 - Tymeshift | Multiple Pods - Issues with login

SUMMARY On March 26, 2024 from 10:54 UTC to 13:00 UTC, a significant number of Tymeshift customers across multiple ...

Edited Apr 03, 2024

0 votes  ·  1 comment

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Service Incident - March 20, 2024 - Billing | All Pods - Inaccurate "failed payment" error message

SUMMARY From March 20, 19:00 UTC, to March 21, 01:07 UTC, a number of our customers across multiple Pods encountered...

Edited Apr 05, 2024

0 votes  ·  1 comment

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Service Incident - March 14, 2024 - Support | All Pods - Missing Shared Views

SUMMARY On March 14, 2024 from 18:35 UTC to 19:53 UTC, Zendesk Support customers experienced an issue where some shar...

Edited Mar 22, 2024

2 votes  ·  1 comment

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Service Incident - March 13, 2024 - Guide | All Pods - Issues with ticket forms in Help Center

SUMMARY On March 13, 2024 from 21:13 UTC to 23:36 UTC, some Guide customers across all Pods, may have experienced si...

Edited Mar 22, 2024

0 votes  ·  1 comment

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Service Incident - March 12, 2024 - Guide | All Pods - Help Center incorrect favicon in multiple search engines

SUMMARY From February 20, 2024 around 18:00 UTC to April 3, 2024 12:00 UTC Guide customers across all Pods experienc...

Edited Apr 23, 2024

6 votes  ·  1 comment

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Service Incident - March 11, 2024 - Sunshine Conversations | All Pods - Latency on Sunshine Conversations and Messaging

SUMMARY On March 11 from 14:04 UTC to 15:32 UTC SunCo customers across all Pods experienced latency on Sunshine Conve...

Edited Apr 03, 2024

0 votes  ·  1 comment

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Service Incident - March 7, 2024 - Sell | All Pods - Email Templates not displaying in Admin settings

SUMMARY On March 07, 2024 from 13:06 UTC to 14:51 UTC Sell customers experienced an issue were Sell email templates w...

Edited Mar 22, 2024

0 votes  ·  1 comment

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Service Incident - March 6, 2024 - Explore | Pods 17, 18, 28 & 29 - Access Issues

SUMMARY On March 6 from 13:33 UTC to 14:15 UTC, customers were unable to load Explore, receiving 502 bad gateway err...

Edited Mar 15, 2024

1 vote  ·  1 comment

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Service Incident - March 5, 2024 - Talk | All Pods - Connectivity issues

SUMMARY On March 5, 2024 from 19:50 UTC to 22:06 UTC, some Talk customers may have experienced connectivity issues in...

Edited Mar 19, 2024

0 votes  ·  1 comment

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Service Incident - March 5, 2024 - Sunshine Conversations | All Pods - Social Messaging outage from Meta

SUMMARY On March 5, 2024 from 15:30 UTC to 18:25 UTC, Sunshine Conversations customers across all Pods using Social M...

Edited Mar 15, 2024

0 votes  ·  1 comment

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Service Incident - March 5, 2024 - Support | Pods 13 & 20 - Errors and performance issues

SUMMARY On March 5th, 2024, between 1:53 AM and 2:12 AM UTC, a subset of Support customers on pods 13 and 20 experien...

Edited Mar 15, 2024

0 votes  ·  1 comment

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Service Incident - February 29, 2024 - Support | Merge Organizations (beta) - Closed tickets issue

Summary From February 22, 2024 at 23:07 UTC until February 29, 2024 at 21:23 UTC, Zendesk Support customers using the...

Edited Mar 26, 2024

3 votes  ·  1 comment

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Service Incident - February 29, 2024 - Sell | All Pods - Email delivery issues

SUMMARY On February 29, 2024 from 8:00 UTC to 16:10 UTC, Sell customers across all Pods experienced delays in the sy...

Edited Mar 07, 2024

0 votes  ·  1 comment

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Service Incident - February 26, 2024 - Support | Pod 29 - Ticket emails failing to process

SUMMARY On February 26, 2024 from 17:50 UTC to 20:52 UTC, a small subset of customers on Pod 29 experienced an issue ...

Edited Mar 25, 2024

0 votes  ·  1 comment

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Scheduled Maintenance - March 17, 2024 - All Pods - Chat & Support (Agent Workspace - Chat & Messaging)

Zendesk will perform critical maintenance which will impact performance for a subset of Chat and Support (Agent Works...

Edited Mar 07, 2024

0 votes  ·  1 comment

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Service Incident - February 23, 2024 - Support | All Pods - Not receiving responses through Side Conversations

SUMMARY On February 23, 2024 from 08:00 UTC to 17:26 UTC, Support customers across all Pods experienced the issue w...

Edited Mar 01, 2024

1 vote  ·  1 comment

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Service Incident - February 19, 2024 - All Products | All Pods - Zendesk access errors in Chennai Region, India

SUMMARY On February 19, 2024 from 12:10 and 12:35 UTC, a subset of customers across All Pods, mainly based in India,...

Edited Feb 28, 2024

0 votes  ·  1 comment

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Service Incident - February 13, 2024 - Support | All Pods - Message delivery issues in Agent Workspace

Summary On February 13, 2024 from 15:01 UTC to 16:39 UTC, Zendesk Support customers using Messaging (Agent Workspace)...

Edited Feb 21, 2024

0 votes  ·  1 comment

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Service Incident - February 9, 2024 - Support | Multiple Pods - Social Messaging channels disabled

SUMMARY Between February 07, 2024 from 01:30 UTC to February 09, 2024 10:50 UTC, a subset of customers on multiple po...

Edited Feb 14, 2024

0 votes  ·  1 comment

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Service Incident - February 8, 2024 - Support | Pod 27 - Chats not assigning and agents put into idle timeout

SUMMARY On February 8, 2024 from 14:30 UTC to 15:41 UTC, All Agent Workspace (AW) Chat and Messaging customers on P...

Edited Feb 22, 2024

0 votes  ·  1 comment

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