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Service Incident - October 16, 2024 - Support | Pod 29 - Inbound email delays

Summary On October 16, 2024 from 06:24 UTC to 14:52 UTC, some Zendesk customers on Pod 29 experienced inbound email p...

Edited Nov 01, 2024

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Service Incident - October 14, 2024 - AMER Pods - Explore, Dashboard Scheduling & Sharing

SUMMARY On October 14, 2024 from 13:49 UTC to 15:40 UTC, Customers using Explore in the AMER region experienced "down...

Edited Oct 30, 2024

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Scheduled Maintenance - November 5 & 6, 2024 | All Pods - Explore

Zendesk will perform critical maintenance which will impact performance for Explore customers in all Pods on November...

Edited Oct 23, 2024

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Service Incident - October 8, 2024 - Ultimate bots not creating tickets

Summary From October 7, 2024 at 22:30 UTC until October 8, 2024 at 06:00 UTC, some customers using Ultimate bots wer...

Edited Oct 25, 2024

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Service Incident - October 1, 2024 - Ultimate bot issues

Summary On October 1, 2024 from 19:30 UTC to 20:30 UTC, some customers experienced failures with bots powered by ult...

Edited Oct 21, 2024

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Scheduled Maintenance - October 21 & 22, 2024 | All Pods - Sell Database upgrade

Zendesk will perform critical maintenance which will impact performance for customers using Sell across all Pods on 2...

Edited Sep 30, 2024

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Scheduled Maintenance - September 29 & October 12-13, 2024 | Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for Sunshine Conversations customers on Septe...

Edited Oct 06, 2024

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Service Incident - September 23rd, 2024 - Issues creating and updating Leads in Sell

SUMMARY On September 23, 2024 from 8:45 UTC to 10:56 UTC, Sell customers experienced issues creating and updating Lea...

Edited Oct 30, 2024

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Service Incident - September 19, 2024 - All Products | All Pods - Authentication Issues

SUMMARY On September 19, 2024 from 08:10 UTC to 09:11 UTC, customers using multiple products including Chat, Talk, S...

Edited Oct 10, 2024

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Service Incident - September 16, 2024 | Latency, Access, and API Issues for Various Zendesk Products in India Region

SUMMARY On September 16, 2024 from 03:55 UTC to 06:00 UTC, some customers located in or around India experienced 499...

Edited Oct 10, 2024

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Service Incident - September 13, 2024 - Support | All Pods - Gmail Connector delayed emails

SUMMARY On September 13, 2024, from 15:00 UTC to 17:04 UTC, customers using the Gmail Connector in Support across A...

Edited Oct 01, 2024

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[CANCELLED] Scheduled Maintenance - October 14, 15 & 16, 2024 | Pods 13, 17, 18, 19, 20, 23, 25, 27, 28, 29 | Support (Agent Workspace Messaging) - Database Maintenance

Update: The maintenance windows listed in this article for pods 17, 18, 19, 20, 27 and 28 have been CANCELLED. Separ...

Edited Sep 23, 2024

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Service Incident - September 11, 2024 - Guide | All Pods - 429 errors when submitting tickets in Help Center

SUMMARY On September 11, 2024, from 09:07 UTC to 10:13 UTC, end-users and customers using Guide experienced difficult...

Edited Sep 27, 2024

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Service Incident - September 11, 2024 - Talk | All Pods - Unavailability to make or receive calls

SUMMARY On September 10, 2024, from 22:57 UTC to 04:09 UTC on September 11, 2024, customers utilizing Zendesk Talk a...

Edited Oct 09, 2024

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Service Incident - September 9, 2024 - Chat, Support (Agent Workspace) | Multiple pods - Errors in Chat and Messaging

Summary On September 9, 2024 from 14:16 UTC to 19:40 UTC, a small subset of Zendesk Chat and Support Messaging (Agent...

Edited Sep 26, 2024

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Scheduled Maintenance - September 26 ~ October 21, 2024 | All Pods | Chat and Messaging through Agent Workspace (Support) - Database upgrade

Zendesk will perform scheduled database maintenance between September 26 to October 21, 2024, as part of a crucial ve...

Edited Oct 07, 2024

2 votes  ·  2 comments

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Service Incident - September 4, 2024 - Admin Center | All Pods - Access issues with the Billing admin page

SUMMARY On September 4, 2024 from 18:21 UTC to 23:22 UTC, customers experienced difficulties in purchasing, previewi...

Edited Sep 11, 2024

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Service Incident - September 4, 2024 - Talk | All Pods - Extra "1" appended to numbers

SUMMARY From August 30, 2024 12:16 PM UTC to September 2, 2024 09:15 AM UTC, customers using Zendesk Talk for SMS an...

Edited Sep 09, 2024

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Scheduled Maintenance - September 18 & 25, 2024 | All Pods - Explore

Zendesk will perform scheduled maintenance on the Explore product on September 18 and 25, 2024, during the times list...

Edited Sep 26, 2024

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Service Incident - August 29, 2024 - Chat & Explore | Pods 13, 20, 25 - Multiple errors with Chat

SUMMARY On August 29, 2024, from 08:32 UTC to 09:58 UTC our Chat customers on Pods 13, 20 and 25 experienced issues, ...

Edited Sep 06, 2024

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Service Incident - August 27, 2024 - Support | Pods 19, 20 & 27 - Webhooks and triggers' firing delays

SUMMARY On August 27, 2024 from 16:30 UTC to 22:30 UTC, Support customers in Pods 19, 20, and 27, experienced delays...

Edited Sep 10, 2024

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Emergency Maintenance - August 24, 2024 | Pods 13, 20, 23, 25, 26, 27, 29 | Support (Agent Workspace Messaging) - Database Maintenance

Zendesk will perform critical maintenance on August 24, 2024 which will impact performance for Agent Workspace Messag...

Edited Aug 26, 2024

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Service Incident - August 20, 2024 - Support | Multiple Pods - Email processing delays

SUMMARY On August 20, 2024 from 00:13 to 10:16 UTC, Support customers on Pods 13, 18, 19, 23, and 25 experienced dela...

Edited Aug 23, 2024

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Service Incident - August 15, 2024 - Chat | All Pods - Chat triggers being fired unexpectedly

SUMMARY On August 15, 2024 from 09:45 UTC to 13:19 UTC, Chat customers on multiple pods may have experienced Chat t...

Edited Aug 26, 2024

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Service Incident - August 9, 2024 - Support | Pod 17 - Issues with ticket opening/viewing

SUMMARY On August 9, 2024 from 15:46 UTC to 15:57 UTC, Support customers on Pod 17 experienced various issues such a...

Edited Aug 19, 2024

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Service Incident - August 8, 2024 - Explore | Pods 17, 18, 28, 29 - Errors when creating new reports

SUMMARY On August 7, 2024 from 17:00 UTC to August 8, 2024, 16:45 UTC, some customers on Pods 17, 18, 28, 29 experie...

Edited Aug 19, 2024

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Service Incident - August 7, 2024 - Support | All Pods - Ticket views issues

SUMMARY On August 07, 2024 from 20:48 UTC to 23:27 UTC, Support customers across all Pods experienced issues with ti...

Edited Aug 19, 2024

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Service Incident - August 1, 2024 - Support Integrations | All Pods - Loading Apps issue

SUMMARY On August 1, 2024, from 14:04 UTC to 15:53 UTC, users experienced various issues with Zendesk Apps, such as ...

Edited Aug 14, 2024

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Service Incident - August 1, 2024 - Chat | Pod 23 - Server issue affecting Chat

SUMMARY On August 1, 2024 from 12:10 UTC to 12:33 UTC, a small number of Chat customers on Pod 23 experienced discon...

Edited Aug 14, 2024

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Service Incident - July 31, 2024 - Support | All Pods - Bulk ticket update not showing assignee or group fields

SUMMARY On July 31, 2024 from 18:30 UTC to 22:20 UTC the bulk ticket editor was not displaying assignee options, whic...

Edited Aug 12, 2024

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