Admins can access Amazon Connect and the AWS Console from Contact Center to manage telephony and infrastructure settings. You can also review your Amazon Connect instance details in the Contact Center admin interface.

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Admins can access Amazon Connect and the AWS Console from Contact Center to manage telephony and infrastructure settings. You can also review your Amazon Connect instance details in the Contact Center admin interface.

Related article:

  • About AWS services in Contact Center

To access Amazon Connect and the AWS Console

  1. Click the Zendesk product menu in the top bar, then select Contact center.
  2. Under Overview, review your Amazon Connect instance details.
  3. Click Amazon Connect Dashboard or AWS Console to open the related AWS service:
    • Amazon Connect Dashboard: View real-time metrics, manage contact center operations, configure routing profiles, and build contact flows.
    • AWS Console: Manage cloud infrastructure, user permissions, and other technical configuration settings.
Note: If you can't access Amazon Connect or the AWS Console, contact your administrator.
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