Zendesk will perform scheduled maintenance impacting all Analytics (Explore) customers on all Pods on August 10, 2026 from 12:00 to 13:00 UTC.
Affected Products: Analytics (Explore)
| Date | Product | Start Time | End Time |
August 10, 2026 | Analytics (Explore) | 12:00 UTC / 05:00 PDT | 13:00 UTC / 06:00 PDT |
Expected behavior:
During the maintenance window, Analytics (Explore) reports, dashboards and other features may be temporarily unavailable or slow to load for up to 3 minutes during the switchover. Erros may be visible in the user interface at this time. Other Zendesk services not reliant on Analytics' database will continue to function normally.
What do customers have to do?
No action is required from customers. We recommend minimizing critical Analytics (Explore) queries during the maintenance window if possible to reduce the chance of encountering errors. If you encounter an error or slow response during this window, please wait a moment and refresh your browser or retry your query.
Why we're doing this:
The Zendesk Analytics team is performing important database upgrades to enhance reliability, security, and performance of our analytics platform. We appreciate your patience while we undertake this work.