Can I report on skipped tickets in Guided mode in Insights? Follow

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4 comments

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    Thomas Miller

    I'd like to contribute by saying the ability to report on skipped tickets should be considered a basic part of the Play Feature.  Kudus to implementing the play feature, but if we could just get a count of how many times an agent pressed the skipped button it would double the value of the feature.

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    Jessie Schutz

    Welcome to the Community, Thomas!

    Thanks very much for this feedback; if it's not too much trouble, it would be great if you could head over to our Product Feedback forum to share your suggestion and detailed use case. 

    It looks like we've already got a thread on it, which you can find here: Reporting - Skipped tickets within the "play-mode". This is the best way to make sure our Product Managers see your suggestion!

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    Mary Langford

    Agree 100% - functionality doesn't mean much without reporting.

  • Avatar
    Nicole Relyea

    Thanks Mary. Please add your response to the thread that Jessie linked to above; Product Managers don't usually see comments on articles but they do read things that get posted in the Product Feedback forum. 

    Have a great day!

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