Can I report on skipped tickets in Guided mode?
There isn't a reporting functionality for ticket data relating to Guided mode.
However, you can view skipped tickets for an agent while in Guided mode, under Admin ( ) > Manage > People > Agents. From there open the agent’s profile and click Play Only, and a list of the tickets skipped by the agent (along with each reason entered) appears.
As a workaround, you can pull and obtain all the skipped tickets and comments using the REST API.
If you want to assign updated tickets in the guided mode, see Is it possible to automatically assign tickets when using the play button?.