Zendesk Admin Center provides a central location for managing global, cross-product settings such as account ownership, subscriptions, security settings, integrations, and custom objects. Admin Center is available for all Support, Guide, Talk, Chat, and Sell customers, except for customers with Legacy Chat accounts or Legacy Sell accounts. You must be an account owner or administrator to access Admin Center.
Opening Admin Center
You can open Admin Center directly from the product tray or from links on Zendesk Settings pages.
To open Admin Center
- Open any Zendesk product.
- Click the Zendesk Products icon () in the top bar, then select Admin Center.
The Admin Center home page appears. Use this page as a starting point for managing your Admin Center tasks.
Admin Center tasks
The following table shows the type of changes you can make in Admin Center:
|Changing account ownership||You can have only one owner per Zendesk account to access billing and manage subscriptions. If the current owner is leaving your company or will not be available, you can change the owner. For more information, see Changing the account owner.|
|Managing subscriptions, invoices, and payments||
Subscription: View and manage details about your current subscription, including product and plan types, agent seats, and annual costs. For more information, see Viewing subscriptions.
Payment: Change the payment method associated with your account. Payment choices include: Check, Wire, ACH, Credit Card, Debit Card, or Paypal, depending on your account type. For more information, see Managing payments.
Invoices: View recent invoices, change your sold-to address, and add additional invoice recipients. For more information, see Managing invoices.
Products: View and request product add-ons, including Advanced Security and Success Services.
|Managing security settings||Manage how agents and end users are authenticated. For example, you can use Zendesk's own user authentication (the standard sign-in process) or you can remotely authenticate users using single sign-on (SSO). For more information, see Managing security settings in Admin Center.|
|Managing platform settings||Set up and configure Zendesk integrations, including the integration location. For more information, see Setting up the Zendesk for Salesforce integration.|
|Creating custom objects and relationships||For Enterprise customers, enable access to the Custom Objects API to create and manage custom objects in Zendesk. For more information, see Sunshine custom objects guide for non-developers.|