You must be an account owner or administrator to access Admin Center.
Opening Admin Center
You can open Admin Center directly from the product tray or from links on Zendesk Settings pages.
To open Admin Center
- Open any Zendesk product.
- Click the Zendesk Products icon () in the top bar, then select Admin Center.
The Admin Center home page appears. Use this page as a starting point for managing your Admin Center tasks.
Admin Center tasks
The following table shows the type of changes you can make in Admin Center:
|Changing account ownership, managing sandboxes, and accessing documents.||Account contacts: Set the account owner and billing admins. You can have only one owner per Zendesk account. If the current owner is leaving your company or will not be available, you can change the owner. For more information, see Changing the account owner.
Sandbox: Create and manage your development instance sandboxes, which allow you to test and learn before making your changes public in your production instance. For more information, see Testing changes in your sandbox.
Forms and agreements: Access commonly-used legal and financial documents for Zendesk customers. For more information, see Accessing commonly-used documents.
|Managing subscriptions, invoices, and payments||
Subscription: View and manage details about your current subscription, including product and plan types, agent seats, and annual costs. For more information, see Viewing subscriptions.
Payment: Change the payment method associated with your account. Payment choices include: Check, Wire, ACH, Credit Card, Debit Card, or Paypal, depending on your account type. For more information, see Managing payments.
Invoices: View recent invoices, change your sold-to address, and add additional invoice recipients. For more information, see Managing invoices.
Products: View and request product add-ons, including Advanced Security and Success Services.
|Managing security settings and accessing security documents.||Manage how agents and end users are authenticated. For example, you can use Zendesk's own user authentication (the standard sign-in process) or you can remotely authenticate users using single sign-on (SSO). For more information, see Managing security settings in Admin Center.
Staff members: Manage how Zendesk staff members (administrators and agents) are authenticated.
End users: Manage how end users are authenticated.
Single sign-on: Set up SSO authentication for SAML or JSON Web Token.
Advanced: Set advanced security options, including two-factor authentication (2FA), IP restrictions, and account assumption.
Security documents: Access commonly-used security documents for Zendesk customers. For more information, see Accessing commonly-used documents.
|Managing platform settings||Set up and configure Zendesk integrations, including the integration location. For more information, see Setting up the Zendesk for Salesforce integration.|
|Enables access to Sunshine custom objects, relationships, events, and profiles.||For Zendesk Suite customers, enables access to:
For more information, see Sunshine custom objects guide for admins and Adding Sunshine user profiles and events to customer context in a ticket.
|Channels||Set up social messaging channels for the Zendesk Agent Workspace. For more information, see About messaging channels in the Zendesk Agent Workspace.|