Using Zendesk Admin Center

Tip: Support settings have a new home in Admin Center. This feature is rolling out to accounts beginning on September 13, 2021 and should be complete in about a week. See About Support settings in Admin Center.

Zendesk Admin Center provides a central location for managing global, cross-product settings such as account ownership, subscriptions, security settings, integrations, and custom objects. It also includes settings to manage the Support ticketing interface, including views, macros, triggers, automations, and more.

Admin Center is available for Support, Guide, Chat, Talk, Explore, and Sell. Customers with Legacy Chat and Legacy Sell accounts do not have access to Admin Center.

The features you can access in Admin Center varies depending on whether you’re an account owner, admin, or agent.

This article contains the following topics:

• Opening Admin Center
• Admin Center tasks

Opening Admin Center

You can open Admin Center directly from the product tray or from links on Zendesk Settings pages.

To open Admin Center

1. Open any Zendesk product.
2. Click the Zendesk Products icon () in the top bar, then select Admin Center.

   

   The Admin Center home page appears. Use this page as a starting point for managing your Admin Center tasks.

Admin Center tasks

The following table shows the type of changes you can make in Admin Center:

Icon	Menu	Tasks	Description
	Account: Manage billing, security, audit log, and other account essentials.
	Billing	Manage subscriptions, invoices, payments, and account ownership.	Subscription Payment Invoices Contacts More products
	Security	Manage security settings and access security documents.	Team member authentication End user authentication Single sign-on Block list Security documents Advanced (2-factor auth, Temporary access) More settings (Zendesk Support, SSL)
	Brand management	Manage customer-facing identities.	Brands
	Appearance	Brand and localize your site.	Branding Localization
	Audit log	Track activity related to your account.	Audit log
	Sandbox	Test changes before making them public.	Sandboxes
	Tools	Compare key metrics for your account.	Benchmark survey Reports
	Forms and agreements	View legal and financial documents.	Forms and agreements
	People: Manage teams (agents, admins), user and organization fields, bulk actions, and tags.
	Team	Manage your team members and organize them into groups.	Team members (agents and admins) Roles Groups Skills
	Configuration	Set up user events and profiles, configure end user settings, and manage user tags.	User fields Organization fields Events Events setup Profiles End users Tags
	Bulk actions	Import or delete a large number of users with a single action.	Import users Import organizations Delete end users
	Deleted users	Deleting users permanently for GDPR purposes.	Deleted users
	Channels: Manage ways to connect with customers, from email and voice, messaging, and self-serve automation.
	Messaging and social	Set up messaging channels.	Messaging Messaging setup Text Facebook Pages Twitter accounts
	Talk and email	Manage settings for Talk and Email channels.	Talk Email
	Bots and automation	Manage automated bots and article recommendations.	Bots Article recommendations
	Classic	Manage Web Widget and Mobile SDK settings.	Web Widget Mobile SDK
	Customer satisfaction	Enable and use customer satisfaction ratings.	CSAT survey
	Workspaces: Manage how team members use Zendesk, from views and macros to Agent Workspace.
	Agent workspace	Configure agent productivity tools.	Views Macros Agent interface Dynamic Context Contextual workspaces
	Objects and rules: Mange ticket fields, triggers, automations, and more.
	Tickets	Manage ticket forms, fields, tags, and custom statuses.	Forms Forms Fields Custom statuses (coming soon) Tags Settings
	Custom objects	Extend Zendesk by adding and managing custom objects.	Objects Relationships Display settings
	Business rules	Manage business rules for automating repetitive tasks. Set SLAs and business hours.	Triggers Automations Routing Service level agreements (SLAs) Schedules Rule analysis
	Sunshine data manager	Open Sunshine data manager.	Sunshine data manager (EAP)
	Apps and integrations: Manage Apps, APIs, targets, webhooks, and other ways to get data in and out of Zendesk.
	Apps	Manage public and private applications.	Zendesk Support apps Channel apps
	Integrations	Manage your account integrations.	Integrations
	APIs	Manage API settings and view API activity.	Keys Zendesk API
	Webhooks	Mange Webhooks and view webhook activity.	Webhooks
	Targets	Manage targets to notify external systems.	Targets