Using Zendesk Admin Center

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14 Comments

  • Hayley Chaimowitz (NZ)

    Hi Please can you advise how I can locate the historical invoices and current invoices.regards Hayley

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Haley,

    See the Managing Invoices link above in the Managing subscriptions, invoices, and payments section of the table. You have to be the account owner to view invoices. 

    Lisa

    0
  • Edith de Roy, mixmamas

    Lise Kelly please update this page as the admin centre has disappeared. Please just make a simple hyper link to billing section so that zendesk clients can easily find their invoices

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Edith de Roy, mixmamas,

    Appreciate you letting us know about this article in need of an update. We'll be sure to fix this up right away!

    Best regards. 

     

    0
  • Edith de Roy, mixmamas

    Can you please place a link to the admin section or at least to the billing section. I am missing some invoices I urgently need.

     

    best regards

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Edith,

    I did some testing on my end and it looks like the Admin Center is still available. Can you confirm you have the right access on your account to see this option?

    Any chance you could provide a screenshot of what you see on your end?

    Let me know!

    1
  • Daniel Worsley

    What is the expected timeframe to receive a response from Zendesk support?

    I raised a ticket about making an adjustment to our plan as well as a question about our subscription/bill 6 days ago and have not heard back yet. I can see that it was assigned to someone a few days ago.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Daniel -

    We are experiencing a high ticket volume at the moment, and responses are more delayed than usual. Response time depends on your support plan level, the complexity of the issue, and a number of other factors. I have made notes on both of your tickets and see that your most recent one has been flagged as high priority.

    0
  • rakieb lyngdoh

    Hi Team,

    1. Voice mail access not available to all team members 
    2. Missing attachments on certain tickets 
    3. Chat routing not consistent. Where in some agents end up getting excess chats while other agents get none.

    Kindly advise.

    0
  • Devan - Community Manager
    Zendesk Community Team

    Helo rakieb lyngdoh,

    It looks like this issue was handled in a chat with one of our advocates, let us know if you need any further assistance.

    Best regards. 

    0
  • Suzie Baunsgard

    Hi, it is now equally easy to select open the sandbox and delete the sandbox, I feel like there's definitely opportunity to improve that. 

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Thank you, Suzie. I forwarded this comment along to our Product Management team. 

    1
  • no body

    Thank you guys

    1
  • Alissa Thibodeau-Oakes

    what the frig do I do here?

    0

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