Rich text formatting options reference Follow

Comments

17 comments

  • Avatar
    Bonnie

    How do I insert an image into the comment? 

  • Avatar
    Jessie Schutz (Edited )

    Hey Bonnie!

    You can use Cmd/Ctrl + M to insert inline images, or you can drag/drop the files directly into the ticket.

    Edited for correction.

  • Avatar
    Bonnie

    So there is no way to embed an image, they always have to be attachments? 

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    Darrin Winning

    Funny that in the Help Center WYSIWYG editor, we can embed images as above, yet with the recommended RTF Editor in the Agent Interface we can not. Losing that from Markup is very frustrating as it's always been a most useful tool.

  • Avatar
    Jessie Schutz

    Hey Bonnie!

    Sorry I wasn't more clear. For in-line images you just need to drag and drop them into your ticket comment!

  • Avatar
    Jessie Schutz

    Hey Bonnie!

    Just an update here...I was just informed by a colleague that you can actually use Cmd/Ctrl + M to insert in-line images!

    Fun Fact: you can also use Cmd/Ctrl + K to create hyperlinks. :)

    I'm going to update my original comment to reflect this information, and send a request over to our Documentation team to see if we can get those two items added to this article.

  • Avatar
    Hani Azzam

    I have "formatting options for agents" enabled (via Settings>Tickets) but when I send an email, it still appears in the requester's inbox as plain text (links not included and italics appear like _this_ rather than in actual italics). Any idea as to why this might be occurring and how it can be remedied? Thanks

  • Avatar
    Allen Hancock

    Hi Hani!

     

    You mentioned that your formatting options were enabled. There is a choice after that, the new Rich Content, and the older Markdown. 

    Which are you using?

  • Avatar
    Hani Azzam

    Thanks Allen. I had the issue solved in another Zendesk support thread already! 

  • Avatar
    Charles Briscoe-Smith

    How do I "remove all formatting" on text already entered?  Also, is there any kind of "source view" available, where I can see the text marked up instead of WYSIWYG'ed, for when I need to sort out b0rken formatting?  Thank you.

  • Avatar
    Michel (Edited )

    Hello Charles, 

     

    Where are you intending of removing all the formatting of the text you have already entered? 

    Since this post has been pulled into a ticket already, would you mind us going on with this request via our existing ticket? 

    If so, what would be a good email address to reach you at? Or if it is easier for you, you can contact us at support@zendesk.com and refer ticket number 2588749 on your request.

    Looking forward to your response.

     

    Cheers, 

  • Avatar
    Joel Hellman

    The increase/decrease heading shortcuts CTRL/+ CTRL/- doesn't work in Chrome/Windows. Please update article (or add support). Latest Chrome 57/58, and Windows 7/10.

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    Dean Campbell

    Hiya - is there a size limit for inline images?
    We're testing this, and had issues with a couple that are 1-2Mb, which is larger than the ones that seem to display OK

  • Avatar
    Dennis Lynn

    Hi Dean - There are size limitations in place based on plan-type. The following are the file size limits per file for each plan:

    • Essential: 1 MB
    • Team: 7 MB
    • Professional and Enterprise: 20 MB

    With this in mind, if you are on the Essential plan you will not be able to attach the types of images you are describing. If you are on a different plan and continuing to encounter issues, please let us know!

  • Avatar
    Sharon Skinner

    Hi

    I have noticed that when creating new articles within Help Center / Guide, the formatting looks correct and how I want to see it (as shown in the first image):However, when you publish the article the spacing increases as below image.

    Any ideas please?  We are using Chrome 59.0.3071.115, I've also tested in I.E 11.  We have Rich Tex enabled for Support.

    Thanks,

    Sharon

  • Avatar
    Jessie Schutz

    Hi Sharon!

    As a sanity check I went into my test instance and checked this formatting, and my results were very different: 

    Have you made any changes or customizations to the CSS in your Guide? My educated guess here is that there's some custom code in there that's making the spacing look wonky. So I'd definitely check there first. If you don't find the culprit there, let us know and we'll see what else we can figure out!

  • Avatar
    Sharon Skinner

    Hi Jessie

    Thanks for the quick response  ;o)

    We've made no changes, to CSS.  All the settings that we used were from the 'option choice' that you can choose when configuring the Guide as part of the move from the 'Help Center'.  The settings have been since then but as I'm trying to standardise the fonts of the documents in the Guide, I'm only noticing it now.

    Thanks,

    Sharon

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