The table below lists and describes the rich text formatting options, as well as the toolbar icons and keyboard shortcuts, available when adding comments to tickets.
Unless otherwise noted, the formatting options listed in this table apply to email channels, web and mobile messaging channels, and internal notes. To use Markdown to add formatting, links, and images to text, see Formatting text with Markdown.
| Toolbar button | Formatting | Keyboard shortcuts | Notes |
|---|---|---|---|
 |
Increase/decrease heading style |
N/A |
Not available in Slack side conversations. |
 |
Bold |
Ctrl + B ⌘ + B (Mac) |
|
 |
Italicize |
Ctrl + I ⌘ + I (Mac) |
|
 |
Underline |
Ctrl + U |
|
 |
Change the text color |
N/A |
Agent Workspace only. Not available in the Macros editor or Slack side conversations. |
| Change the background color |
N/A |
Agent Workspace only. Not available for web and mobile messaging, the Macros editor, or Slack side conversations. |
|
 |
Bulleted list |
Ctrl Shift + 8 ⌘ + Shift + 8(Mac) |
|
 |
Numbered list |
Ctrl + Shift + 7 ⌘ + Shift + 7 (Mac) |
|
|
Nested list |
N/A |
|
 |
Decrease paragraph indentation |
Ctrl + [ ⌘ + [ (Mac) |
Not available for web and mobile messaging or in Slack side conversations. |
|
Increase paragraph indentation |
Ctrl + ] ⌘ + ] (Mac) |
Not available for web and mobile messaging or in Slack side conversations. |
| N/A | Paragraph |
Return |
|
| N/A | Soft break |
Shift+Return |
|
 |
Block quote |
Ctrl + Shift + 9 ⌘ + Shift + 9 (Mac) |
Not available for web and mobile messaging. |
 |
Code block |
Ctrl + Shift + 6 ⌘ + Shift + 6 (Mac) |
Not available for web and mobile messaging. |
 |
Code span |
Ctrl + Shift + 5 ⌘ + Shift + 5 (Mac) |
Not available for web and mobile messaging. |
 |
Hyperlink |
Ctrl + K ⌘ + K (Mac) |
Not available in Slack side conversations. |
 |
Horizontal line |
Ctrl + Shift + L ⌘ + Shift + L (Mac) |
Not available for web and mobile messaging. |
| - | Inline image |
Ctrl + M ⌘ + M (Mac) |
Not available for web and mobile messaging. |
 |
Attachment |
N/A |
|
| Secure attachment |
N/A |
|
|
| Attachment disabled |
N/A |
|