Rich text formatting options reference Follow

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9 comments

  • Avatar
    Bonnie

    How do I insert an image into the comment? 

  • Avatar
    Jessie Schutz (Edited )

    Hey Bonnie!

    You can use Cmd/Ctrl + M to insert inline images, or you can drag/drop the files directly into the ticket.

    Edited for correction.

  • Avatar
    Bonnie

    So there is no way to embed an image, they always have to be attachments? 

  • Avatar
    Darrin Winning

    Funny that in the Help Center WYSIWYG editor, we can embed images as above, yet with the recommended RTF Editor in the Agent Interface we can not. Losing that from Markup is very frustrating as it's always been a most useful tool.

  • Avatar
    Jessie Schutz

    Hey Bonnie!

    Sorry I wasn't more clear. For in-line images you just need to drag and drop them into your ticket comment!

  • Avatar
    Jessie Schutz

    Hey Bonnie!

    Just an update here...I was just informed by a colleague that you can actually use Cmd/Ctrl + M to insert in-line images!

    Fun Fact: you can also use Cmd/Ctrl + K to create hyperlinks. :)

    I'm going to update my original comment to reflect this information, and send a request over to our Documentation team to see if we can get those two items added to this article.

  • Avatar
    Hani Azzam

    I have "formatting options for agents" enabled (via Settings>Tickets) but when I send an email, it still appears in the requester's inbox as plain text (links not included and italics appear like _this_ rather than in actual italics). Any idea as to why this might be occurring and how it can be remedied? Thanks

  • Avatar
    Allen Hancock

    Hi Hani!

     

    You mentioned that your formatting options were enabled. There is a choice after that, the new Rich Content, and the older Markdown. 

    Which are you using?

  • Avatar
    Hani Azzam

    Thanks Allen. I had the issue solved in another Zendesk support thread already! 

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