English (US)
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Ticket customization

Options for letting end users submit tickets with forms

Charles Nadeau
  • Edited
Zendesk Documentation Team

What's my plan?

Suite allall plans

The Zendesk help center provides end users with a default HTML form for submitting tickets:

It's a good starting point but it might not meet all your needs. Here are other options, including:

Customizing the help center ticket form

You can add custom fields to the help center form or change its look and feel.
Note: If you have the Professional add-on or are on Enterprise, you can define multiple custom forms for different types of requests.

Resources:

Embedding a ticket form in your website

The embeddable Web Widget (Classic) includes a customizable HTML form that lets end users submit tickets. You can embed Web Widget (Classic) in any page of your website. Clicking the widget gives the user the option of using a ticket form:

Resources:

Building a ticket form

For maximum flexibility, you can build your own HTML ticket form, host it on your own server, and use the Zendesk API to submit the form data to your Zendesk Support account.

Resources:

Return to top

4 Comments

  • Josh Pert

    Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP. 

    Is there a way to avoid this? 

    Thanks

    0
  • Cheeny Aban
    Zendesk Customer Care

    Hi Josh,

    Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.

    All the best

     

    0
  • Cristina Miranda

    Is there a way to embedd a ticket form to text?. For example: when the end user clicks on "contact us" then a form will pop up? is this possible?

    0
  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Christina,

    Natively, if you enabled Zendesk Guide, this will offer a ticket form by default that your end users can use to submit a request, and you can create a hyperlink text into your website redirecting to Zendesk contact form.
     
    However, If you want to embed a more complex form on your website, create an HTML form and use our API to submit the request. For more information, see the article: Building a custom ticket form with the Zendesk API.  Examples of creating requests using the API can be found in the Developer API Reference documentation. 

    I hope this helps. Thank you!
     
    0

Please sign in to leave a comment.

Related articles

Powered by Zendesk