Seeing an error when trying to setup Zendesk Provisioned SSL? Follow

Issue Symptoms

When trying to provision your site with Zendesk SSL, you might see an error that reads "Zendesk was unable to obtain a certificate from Let's Encrypt. It'll appear like this:

ssl_issue.png

Conditions

Occasionally there is an error when talking to Let’s Encrypt, the service we’re using to provision the certificates, and you might see an error as you try to setup your site.

Resolution

If you should have trouble, or see this issue — simply contact our customer service team and we’ll get you squared away!

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