Is using an email alias, distribution list, shared mailbox or Google group as a support address supported?
We do not support the use of aliases, distribution lists, shared mailboxes, Google groups or any non-standard email clients/services at this time, due to added complexities of routing and issues troubleshooting. We highly recommend the use of standard emails over these options to ensure maximum deliverability of your emails.
However, you still have an option to connect them if necessary.
To connect them, follow the steps below.
- Ensure your email forwarding is set up correctly.
- Go to Admin () > Channels > Email > Add address.
- Use the Connect other option at the bottom of the menu.
If you choose to use these options, keep in mind that Zendesk has very limited ability to assist in troubleshooting any issues due to being unsupported.
If you want to connect to a Google Group, see the article: Using Google Groups as a support address.