Can I send out mass emails campaigns to customers from Zendesk?

Question

Can I send out mass emails campaigns to customers from Zendesk?

Answer

No, there is no native way to send out mass email campaigns within Zendesk Support. However, there are some apps that can be used to accomplish this. These apps work in conjunction with Customer lists (Professional Add-on and Enterprise Add-on), and allow users to send mass email campaigns, to end-users in their Support account.

Suggested apps for sending email campaigns:

• Proactive Tickets
• Mailchimp