Question
Can I send out mass emails campaigns to customers from Zendesk?
Answer
No, there is no native way to send out mass email campaigns within Zendesk Support. However, there are some apps that can be used to accomplish this. These apps work in conjunction with Customer lists (Professional Add-on and Enterprise Add-on), and allow users to send mass email campaigns, to end-users in their Support account.
Suggested apps for sending email campaigns:
3 Comments
I would suggest using this free app Proactive Campaign.
Thanks for sharing John!
Hi John, i would like to start using the Proactive Campaign app, when i select emails from the list and i click on send email to the list, it still gives me the whole contact pool.
is this an issue you're facing ?
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