Can I send out mass emails campaigns to customers from Zendesk?

Question

Can I send out mass emails campaigns to customers from Zendesk?

Answer

While Zendesk Support is not equipped to handle mass email campaigns, there are some apps that can be used to accomplish this. These apps work in conjunction with Customer lists (Professional Add-on and Enterprise Add-on), and allow users to send mass email campaigns, to end-users in their Support account.

Suggested apps for sending email campaigns:

• Proactive Tickets
• Mailchimp