Question
How do I make a reopened ticket unassigned?
Answer
It is possible to un-assign reopened tickets after a ticket was set to a solved status through the use of triggers. You can set up this workflow by creating a new trigger from the Triggers page.
To create the trigger
- Create a new trigger.
- Add the conditions below under Meet ALL of the following conditions.
- Status | Changed from | Solved
- Current user | Is | (end-user)
- Under Actions add the below conditions.
- Assignee | (-)
- Assignee | (-)
For more related content, see the articles listed below.
1 Comments
See if that work for me
Please sign in to leave a comment.