I would like to cancel my Support account on a specific date in the future. The cancel button is immediate, so I don't want to do that right now. Can I schedule a future cancellation date for my account?
This is dependent on how your account is billed.
- Self-service accounts do not have the ability to schedule account cancellation dates. Your account owner will need to manually cancel your account following these instructions before the projected date of cancellation occurs.
- Managed accounts may request a cancellation date. Account owners must submit a ticket to their Account Executives or firstname.lastname@example.org to request this.
To determine if your account is self-service or managed, your account owner can click on the Admin () icon, then go to Settings > Subscription
- If you can update the subscription or credit card on file, your account is Self-Service.
- If you see the following message, your account is Managed:
This is a managed account. Please contact your sales representative or our customer service team to make changes to your account.