Question
How do I find out who is the owner of my Support or Chat account?
Answer
You can locate your account owner in many places in your account depending on your access.
Admin Center settings:
Discover your account owner in your Admin Center > Account details > Account contacts > Account owner tab. Use the dropdown menu below to select your subdomain and enter your account to the Account owner tab:
.zendesk.com
Support settings:
To find the Support account owner, open Admin Center. From Admin Center, navigate to the Account > Billing > Contacts page. The agent who is the owner will be listed under Owner.
Note: If your role on the account is set to a Contributor, you will not have access to this settings page.
Legacy Chat only:
To find the Legacy Chat account owner, from the dashboard, click Settings > Agents. The account owner has Owner listed as their role:
7 Comments
two days you let me dozens of articles but no single valid answer it's frustrating espcially when you are paying so much for a service
i wonder what was the reaction of my customers to this level of service
Hey Doron,
Can you confirm what issues you're running into on your end? I'm happy to help any way I can!
How do we tell who the owner is if we cannot sign in? Password reset does nothing. We are currently stuck in a loop as we are unable to reset the password. When we contact zendesk support, we are told that we are not listed an account member (we should be). We cannot access our ticket portal.
Hey there,
It looks like you have a ticket open with our Customer Care team around this issue. One of our agents will follow-up with you to assist further.
Cheers!
It's ironic that Zendesk is a customer service platform and themselves have THE WORST customer service in the world. I cannot access out account to update a credit card. The bots are worthless.
How do I find out which email address is associated with the Owner account? We acquired this account when we acquired another business. I last contacted Support 1 year ago to cancel this account and got thrown into a support article loop.
Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Care team can get some information from you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
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