Question
How do I find out who is the owner of my Support or Chat account?
Answer
You can locate your account owner in many places in your account depending on your access.
Admin Center settings:
Discover your account owner in your Admin Center > Account details > Account contacts > Account owner tab. Use the dropdown menu below to select your subdomain and enter your account to the Account owner tab:
.zendesk.com
Note: You can enter your subdomain above only if you are viewing this article in our Help Center. If you're viewing this article in the Web Widget, click the arrow icon (
) in the upper-right hand corner of the Web Widget to open this article in a new browser tab.
) in the upper-right hand corner of the Web Widget to open this article in a new browser tab.Support settings:
To find the Support account owner, go to Admin > Manage > People and select agents. The agent who is the owner has Owner next to their role: Administrator (Owner).
Note: If your role on the account is set to a Contributor, you will not have access to the settings, Manage > People page.
Legacy Chat only:
To find the Legacy Chat account owner, from the dashboard, click Settings > Agents. The account owner has Owner listed as their role:
4 Comments
two days you let me dozens of articles but no single valid answer it's frustrating espcially when you are paying so much for a service
i wonder what was the reaction of my customers to this level of service
Hey Doron,
Can you confirm what issues you're running into on your end? I'm happy to help any way I can!
How do we tell who the owner is if we cannot sign in? Password reset does nothing. We are currently stuck in a loop as we are unable to reset the password. When we contact zendesk support, we are told that we are not listed an account member (we should be). We cannot access our ticket portal.
Hey there,
It looks like you have a ticket open with our Customer Care team around this issue. One of our agents will follow-up with you to assist further.
Cheers!
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