Can I schedule a future cancellation date for my account?

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  • Anastasiia Zakordonets

    In case we decide to cancel the monthly paid subscription, how many days before the next  payment this should be made?

  • Diogo Maciel
    Zendesk Customer Advocate

    Hi Anastasiia!


    Cancellations are in effect immediately. We recommend customers to cancel their account on the date your billing cycle ends. You can cancel the account in your Admin >> Subscription page. I hope this helps!

  • eKomi IT (Admin Account)

    Hello, we have requested a cancellation of our Zendesk account well before the 30 days cancellation period by informing Zendesk support as the cancellation within the system seems tricky because it shut down all functions immediately. However we want to use our paid service until the date of the cancellation. Unfortunately I have NOT received a cancellation confirmation and the confirmation that our account is active with all functions till this cancellation date. Please provide me those confirmations immediately. Thanks, Petra

  • Brett Bowser
    Zendesk Community Team

    Hey there,

    It looks like you have a ticket open with our Finance team regarding your question!

    They will follow-up with you in that ticket :)



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