Can I report on agent availability in Zendesk Talk?
Yes, real-time reporting on agent availability is located on the native Talk reporting dashboard. To access the native Talk dashboard, click the Reporting icon () in the sidebar and then select the Talk tab. This dashboard shows you the current status of your Talk agents, specifically the total time they have spent online and the time have been available to take calls for that day.
This data is not editable and cannot be pulled over an extended period of time. Furthermore, Total online time and Time available metrics are not available in Insights or Explore to report on further. However, you can fetch this data under
available_time in the API Agent Activity.
For more information about the Talk dashboard, see Zendesk Talk dashboard metrics reference (Talk Team, Professional, and Enterprise).