How can I add additional ticket Type options?
It is not possible to modify the Type ticket field, as this is a system field. There are four values for ticket Type (Question, Incident, Problem, and Task). Since it is not a required ticket field, it can also be left blank.
You can also add custom fields to your tickets if your workflow requires this. For a guide on creating custom ticket fields, please see our article on Adding custom fields to your tickets and support request forms.