How to remove agents from groups

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  • Adrian Thomas
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    How do you change an agents default group?

  • Danielle Jensen
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    Hi Adrian, 

    As mentioned in this article, you can change an agent's default group by visiting their profile > select Groups > and in the pop up that presents, switch the value in Default group to be your desired default group for this agent.

    Please let us know if you have any additional questions!


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