What is the difference between ticket access at the organization level and user level?

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  • Sahar Padash
    Comment actions Permalink

    Hi Tian,

    I have a question, is there a way to give a single user to view all org tickets AND add comments.

    I only see the option to give add comments permission on the org level, and i do not want ot give the entire org that permission.




  • Tiann Nelson-Luck
    Comment actions Permalink

    Hi Sahar! 

    Thank you for reaching out! This one is a little tricky! 

    You can't give a single user access to view all org ticket and add comments, but not the ability to add comments for everyone else in that org. 

    Depending on the workflow you are looking to achieve, you could give users in that org the ability to view all tickets and add comments. Then change the individual user permissions to just be able to view and edit own tickets only to restrict viewing and editing access. 

    My apologies that organization and user permission configuration doesn't allow for giving a single person access to org tickets and comments! Please let us know if you have further questions or concerns! 

  • Evan Oberman
    Comment actions Permalink



    Can you please enable support for a single user to have org level comment permissions?

  • Brett - Community Manager
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    Hey Evan,

    There's nothing on the roadmap currently to add this as a feature. I'll be sure to pass this feedback along to the appropriate team so they're aware of this use-case.



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