Why is my SPF record not validating?

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  • Soheil
    Comment actions Permalink

    Good day Ryan.
    My dnd records set properly. SPF however not verified yet. I have no doubt spf txt record created & tested properly ( through examining the record ) . yet I See same issue :

    SPF does not include Zendesk Support See details


    Query your DNS records to check that the SPF records for Zendesk are present for outbound emails.

    This will soon be replaced by the DNS records. During the transition period you should set up both sets of records.

  • Brett - Community Manager
    Comment actions Permalink

    Hey Soheil,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at your account and point you in the right direction. You'll receive a follow-up email shortly stating your ticket has been created.



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