Why doesn't my SPF record validate?

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6 Comments

  • Soheil
    Comment actions Permalink

    Good day Ryan.
    My dnd records set properly. SPF however not verified yet. I have no doubt spf txt record created & tested properly ( through examining the record ) . yet I See same issue :

    SPF does not include Zendesk Support See details

     

    Query your DNS records to check that the SPF records for Zendesk are present for outbound emails.

    This will soon be replaced by the DNS records. During the transition period you should set up both sets of records.

    1
  • Brett - Community Manager
    Comment actions Permalink

    Hey Soheil,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at your account and point you in the right direction. You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

    0
  • Aaron S
    Comment actions Permalink

    Hello, I am having the same issues as above, can you please create a ticket for your customer advocacy team to look into? 

     

    0
  • Devan
    Comment actions Permalink

    Hey Aaron,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at your account and point you in the right direction. You'll receive a follow-up email shortly stating your ticket has been created.

    Best Regards.

    0
  • Anthony A
    Comment actions Permalink

    Hi Everyone,

    I have exactly the same issue, and have difficulties in getting it resolved.

    I have added all the necessary details for support@ourdomain.com address on AWS Route53, and verified the SPF is valid on two services. I have also added redirection in GSuite between support@ourdomain.com and support@ourdomain.zendesk.com. The email sending to and from support@ourdomain.com works, i.e mail sent to support@ourdomain.com comes in to Zendesk & replies seem to be sent back via support@ourdomain.com just as intended -- but I still keep seeing "SPF does not include Zendesk Support" in Channels > Email > support@ourdomain.com??
     
    I have seen on a few ZenDesk support pages that it is advised to open a support ticket to look into this, hence this request. Could you please advise how to proceed?

     

    0
  • Devan
    Comment actions Permalink

    Hello Anthony A,

    I've opened up a ticket on your behalf so one of our trained specialists can look into this issue for you. You should expect an email soon followed by a response from our Advocacy team.

    Best regards. 

    0

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