Adding support email addresses for users to submit tickets

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  • Zendesk Administrator

    Hi, Is it possible to reduce the 65000 character limit for the "Receiving email at your support address" ?

  • Brett Bowser
    Zendesk Community Manager
    Hey Zendesk Administrator,
    There's no way to adjust this character limit since this is hard-coded into the software. 
    Let me know if you have any other questions!
  • Zendesk Administrator

    Thank you Brett. Appreciate your response. 

    In our case, customers tend to forward the entire thread to create a ticket which is not proving to be very effective considering the time involved in digesting the request and the subsequent back and forth. Hence was wondering if there was a way to overcome this. Any advice or have any of your other customer implemented workarounds ?


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