Can I use an email alias, distribution list, or Google Group as a support address?

Question

Is using an email alias, distribution list, shared mailbox or Google group as a support address supported?

Answer

We do not support the use of aliases, distribution lists, shared mailboxes, Google groups or any non-standard email clients/services at this time, due to added complexities of routing and issues troubleshooting. We highly recommend the use of standard emails over these options to ensure the maximum deliverability of your emails.

However, you still have an option to connect them if necessary. 

To connect them, follow the steps below:

1. Ensure your email forwarding is set up correctly. 
2. In Admin Center, click Channels in the sidebar, then select Talk and email > Email.
3. Use the Connect other option at the bottom of the menu.

Note:  If you choose to use these options, Zendesk cannot assist in troubleshooting any issues due to being unsupported.

If you want to connect to a Google Group, see the article: Using Google Groups as a support address.