Can I use an email alias, distribution list, or Google Group as a support address?

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  • 菱沼 美咲姫

    I plan to set it according to this article, but I accidentally set the distribution list  that should be registered from "Connect Others" as an external support address.


    In this case, when I add it from “Connect Others”, will it be automatically removed from the external support address? Do I have to delete it before adding it as another connection?


    I would appreciate it if you could teach me. Thank you very much.

  • Ronald Suplido Jr
    Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method.

     If you're trying to connect a distribution type of email, this article ( gives you an overview of how it's supposed to be configured in your email host side. Essentially, the distribution email should only contain Zendesk-owned support address and nothing else. If your mail host supports removal of the footer in Group emails, I suggest that you do that too. Cheers!
  • 菱沼 美咲姫

    Hi, Ronald! Thank you for your kind response. I will try it that way. Have a good day!

  • Kyler Chang

    Is it possible to add distribution list as cc as replying ticket? 

  • Audrey Ann Cipriano
    Zendesk Customer Care

    HI Kyler, it is possible to add distribution lists as CC to your tickets as we send them the same way we would send to any other address. We just don't recommend using them in conjunction with Zendesk :) 


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