How do I use Google Groups as a support address?

Return to top

3 Comments

  • Sean Morrissey

    For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which also triggers to re-open the ticket. 

    1
  • Venn Villanueva

    Hi Sean Morrissey

    Let's work this out on a ticket so we can investigate why it creates a duplicate message that triggers the ticket to be re-opened.

    0
  • Stephen Nock

    Sean Morrissey - did you find a resolution? I am setting up a new instance. I used Google Groups in the past (also 8+ years ago) but am on the fence about whether to do the same or use a dedicated Gmail account / inbox. 

    1

Please sign in to leave a comment.

Powered by Zendesk