Permitting only added users to submit tickets

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  • Alexander Short

    Hi Zendesk - 

    Can we please have the understanding of how to do the below? 

    1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

    2. Our backend calls Zendesk API

    3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)


    Is this possible? Thank you

  • Cheeny Aban
    Zendesk Customer Care

    Hi Alex,

    Good day.

    Do you have ticket form and web widget enabled on your Account? if yes, then once the customer filled out the form, it will automatically create a ticket on your Zendesk instance.

    You can use Using Web Widget to embed customer service in your website to know more information about it.

    All the best



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