What does the error "This email address is already used by..." mean?

Return to top


  • Nathan Cassella

    I'm running into this issue (after the external address verified their account)

    I have deleted the user and completely purged them from Zendesk but I am still getting this error.

    What can I do to fix this?

  • Russell Chee
    Zendesk Customer Care
    Hey Nathan,
    Thanks for reaching out to us in Zendesk Support, I hope you're well. Just as a heads up, I'll be creating a ticket for us to work on around this issue so we can get to the bottom of what's going on. Keep your eyes on your email, support is on the way!
  • Zahra
    We have a similar issue, we tried to reuse an existing account by updating the details (name and email), but this didn't work, so the account was deleted and completely purged from Zendesk. We now get 'Enter an email address that's not already in use' when trying to create a new account with the same email address. 
    What can I do to fix this?
  • Benny Samuel

    I am trying to add a colleague with a company email address and am also getting the "Email is already in use" error. No one by her name or email address appears in our Zendesk system, so not sure why its saying this. 

  • Dane
    Zendesk Engineering

    Zahra and Benny Samuel,

    Due to the nature of your concern, please contact support directly so that we can check the emails you are trying to register. Please don't provide any personal information, like emails, on our Community. Thank you.

  • Antonio Maninha

    I have the same problem, the issue is exactly the same with the exception that I do not have such user...
    I am unable to delete a user that I don't have...

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Antonio Maninha I see you have raised a ticket with this concern and our team was able to assist you in solving this out :) Thank you for reaching out!


Please sign in to leave a comment.

Powered by Zendesk